MARQUITA STEGALL
Jonesboro,AR
Summary
Professional with over a decade of diverse experience in food service, customer support, and operations, skilled in enhancing efficiency and customer satisfaction. Demonstrates strong problem-solving abilities and a history of introducing innovative solutions, with expertise in OSHA/HIPAA compliance, technical troubleshooting, and multi-line phone systems. Eager to leverage advanced communication skills and industry knowledge to drive success and personal growth.
Overview
14
14
years of professional experience
Work History
Customer Service Representative 1
WM Corporate Services
Lewisville, TX
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
PT SUPERVISOR CONTROL ROOM
United States Parcel
10.2024 - 01.2025
- Streamlined control room operations, enhancing real-time decision-making
- Implemented data-driven strategies, leading to significant improvements in package tracking accuracy
- Fostered a cohesive team environment in the control room, promoting open communication
- Facilitated cross-departmental collaboration, resulting in smoother logistics workflows
- Maintained meticulous oversight of package routing and delivery schedules
- Implemented rigorous quality control measures, substantially reducing errors and enhancing customer satisfaction
- Mentored junior control room staff, accelerating their professional development
- Created comprehensive training programs, elevating team performance and operational efficiency
- Pioneered data-driven strategies in control room, enhancing real-time decision-making and package tracking accuracy
- Implemented cutting-edge tech solutions
FOOD SERVICE WORKER
Aramark
Jonesboro, AR
10.2023 - 04.2024
- Prepared and served meals to 200+ children and staff daily, ensuring cleanliness and safety standards
- Maintained high hygiene standards, contributing to a consistently clean and safe dining environment
- Efficiently managed meal preparation and service, enhancing customer satisfaction
- Adhered to strict safety protocols, preventing food borne illnesses and ensuring customer safety
- Introduced new meal options that adhered to nutritional guidelines, enhancing menu variety
- Collaborated with kitchen staff to optimize meal prep times and improve service delivery
- Eagerly engaged with children to understand dietary preferences, tailoring meals to needs
- Enhanced team efficiency by streamlining kitchen operations, resulting in smoother meal service and improved staff coordination
CUSTOMER LOYALTY REPRESENTATIVE
Zappos
05.2022 - 10.2023
- Company Overview: Remote
- Developed product demonstrations and presentations for customers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time and productivity
- Educated customers about billing, payment processing and support policies and procedures
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Remote
ESTHETICIAN
Self employed
Jonesboro, AR
06.2021 - 05.2022
- As a self-employed esthetician, collaborated with clients to tailor skin care routines, enhancing customer satisfaction and loyalty
- Independently managed skincare treatments, achieving notable improvements in client skin health through personalized regimens and care
- Developed unique skincare solutions, integrating advanced techniques to address diverse client needs, fostering a creative service environment
- Maintained meticulous records of client treatments and progress, ensuring precise follow-ups and consistent care quality
- Passionate about continuous learning in skincare advancements, committed to delivering exceptional service and staying ahead in industry trends
MATERIAL HANDLER
Frito Lay
Jonesboro, AR
11.2019 - 05.2020
- Packed items into appropriate containers for shipment
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
- Loaded and unloaded materials onto and off of trucks for fast shipment
- Verified quantity and description of materials received by checking merchandise against packing list
- Unpacked and repacked items in different quantities and configurations for shipment
- Ensured accurate material counts and enhanced packing efficiency
- Boosted shipment processing speed by optimizing load sequences
MEDICAL ASSISTANT EXTERN
The Vine Medical Center and Sleep Lab
Fort Worth, TX
06.2019 - 08.2019
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Documented vital signs and health history for patients in clinic and hospital environments
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
RETAIL SALES ASSOCIATE
Sam's Club
Jonesboro, AR
09.2016 - 09.2017
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Used POS system to process sales, returns, online orders, and gift card activations
- Greeted customers and helped with product questions, selections, and purchases
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Managed cash register after end of shift to balance and record accurate transactions
- Utilized upselling techniques to promote additional products and increase sales
PSE- POSTAL SUPPORT EMPLOYEE
United States Postal Service
Denver, CO
08.2011 - 12.2015
- Delivered exceptional customer service and ensured timely processing of mail, demonstrating strong organizational and multitasking skills
- Executed efficient mail sorting and distribution, contributing to streamlined operations and enhanced team productivity
- Worked closely with team members to maintain a high standard of accuracy and efficiency in mail handling and customer interactions
- Consistently met delivery targets by optimizing workflow processes, resulting in improved service quality and customer satisfaction
- Ensured accuracy in mail processing and adhered to postal regulations, maintaining a high level of attention to detail and reliability
Education
ESTHETICIAN PROGRAM -
Ogle School of Hair
Arlington, TX06.2021
MEDICAL ASSISTANT DIPLOMA PROGRAM -
The College of Health Care Professions
Fort Worth, TX08.2019
HIGH SCHOOL DIPLOMA -
Soldan International Studies
St Louis, MO01.2005
Skills
- MS Office
- Multi-Line Phone
- Call Volume
- Quality Metrics
- Direct Patient Care
- EMR Systems
- Medical Terminology
- Phlebotomy
- Problem-Solving
- Cash Handling
- Call Documentation
- Call Center Operations
- Technical Troubleshooting
- Appointment Scheduling
- Sales
- Upselling
- Warehouse Operation
- Customer Service
- OSHA/HIPAA Compliance
- Injections
- Computer Proficiency
- Windows PC
- Inventory Tracking
- Food Prep
- Payment Processing
- Billing Support
- Food Safety Standards
- Time Management
- Logistics Management
Timeline
Customer Service Representative 1
WM Corporate Services
01.2025 - Current
PT SUPERVISOR CONTROL ROOM
United States Parcel
10.2024 - 01.2025
FOOD SERVICE WORKER
Aramark
10.2023 - 04.2024
CUSTOMER LOYALTY REPRESENTATIVE
Zappos
05.2022 - 10.2023
ESTHETICIAN
Self employed
06.2021 - 05.2022
MATERIAL HANDLER
Frito Lay
11.2019 - 05.2020
MEDICAL ASSISTANT EXTERN
The Vine Medical Center and Sleep Lab
06.2019 - 08.2019
RETAIL SALES ASSOCIATE
Sam's Club
09.2016 - 09.2017
PSE- POSTAL SUPPORT EMPLOYEE
United States Postal Service
08.2011 - 12.2015
ESTHETICIAN PROGRAM -
Ogle School of Hair
MEDICAL ASSISTANT DIPLOMA PROGRAM -
The College of Health Care Professions
HIGH SCHOOL DIPLOMA -
Soldan International Studies