Alexandria Clarke
Hollywood,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative 1
Miami-Dade Tax Collector
05.2025 - 11.2025
- Processed 40 vehicle registrations and title transfers, ensuring compliance with state regulations.
- Assisted customers in navigating DMV services, enhancing overall satisfaction and efficiency.
- Trained new clerks on operational procedures and customer service standards to improve team performance.
- Conducted quality control checks on submitted paperwork to ensure accuracy and completeness before final processing.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
Ops Customer Service
Career Source SFL
03.2024 - 05.2025
- Interact with over 50 customers daily to provide basic or scripted information in response to routine inquiries about products and services
- Cross-trained and backed up other customer service managers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Enhanced productivity levels by anticipating needs and delivering outstanding support
Payroll Specialist
Concentrix
03.2022 - 03.2024
- Compensation, benefits, and job analysis specialists oversee wage and non-wage programs that an organization provides to its employees in return for their work
- Also evaluate position descriptions to determine details such as classification and salary.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Managed payroll data entry and processing for over 1,000 employees to comply with predetermined company guidelines
Front Desk Receptionist
Eden Roc Miami Beach
01.2021 - 10.2021
- Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Representative (CSR)
Teleperformance
07.2013 - 09.2019
- Analyzed customer feedback to identify service improvement opportunities, implementing actionable solutions.
- Managed 40 high-stress situations effectively daily, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Office Manager
Daniel Thomas Cleaning Service
07.2010 - 09.2014
- Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Controlled finances to lower costs and keep business operating within budget.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed bi-weekly payroll for 15 employees.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL09.2027
High School Diploma -
Miami Norland Sr.
Miami, FL06.2008
Skills
- Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in Senior- level position at forward-thinking company Adept in using Microsoft Office Suite and familiar with CRM tools
- Customer service expertise
- Effective issue management
- Quality assurance
- Client support
- Regulatory adherence
- Analytical report development
- Skilled in Microsoft Office tools
- Effective multitasking
- Strategic issue analysis
- Task prioritization expertise
- Remote work readiness
- Proficient in typing at 60 words per minute
Additional Information
I strive daily to be an excellent employee. One who abides by all rules and that can provide outstanding customer service. Being able to adapt to many different situations quickly.
References
- Charneshia Phillips, Payroll Supervisor, Concentrix, 850-666-3055
- Demetrius MILES, 786-574-0658
Education
true
Timeline
Customer Service Representative 1
Miami-Dade Tax Collector
05.2025 - 11.2025
Ops Customer Service
Career Source SFL
03.2024 - 05.2025
Payroll Specialist
Concentrix
03.2022 - 03.2024
Front Desk Receptionist
Eden Roc Miami Beach
01.2021 - 10.2021
Customer Service Representative (CSR)
Teleperformance
07.2013 - 09.2019
Office Manager
Daniel Thomas Cleaning Service
07.2010 - 09.2014
High School Diploma -
Miami Norland Sr.
Bachelor of Science - Nursing
Chamberlain University