Doris F. Feliz Abreu
Miami,FL
Summary
Accomplished Tax Records Specialist with a proven track record at Miami-Dade Office of the Tax Collector, excelling in customer service and attention to detail. Skillful in resolving title discrepancies and ensuring compliance with state regulations, demonstrating superior problem-solving abilities and team collaboration. Achieved high accuracy levels in transaction handling and document verification, enhancing customer loyalty and operational efficiency.
Overview
1
1
year of professional experience
Work History
Tax Records Specialist
Miami-Dade Office of the Tax Collector
2024.04 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the beginning and at the end of each day.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Skilled at working independently and collaboratively in a team environment.
Title Clerk
Airways Auto Tag Agency
2023.05 - 2024.04
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Entered title and vehicle information into database.
- Calculated and remitted state sales tax, service, and other charges.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
Education
Bachelor of Science - Accounting
Miami Dade College
Miami, FL07.2024
Associate of Arts -
Miami Dade College
Miami, FL07.2021
Skills
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Team Collaboration
- Audit preparation
Timeline
Tax Records Specialist
Miami-Dade Office of the Tax Collector
2024.04 - Current
Title Clerk
Airways Auto Tag Agency
2023.05 - 2024.04
Bachelor of Science - Accounting
Miami Dade College
Associate of Arts -
Miami Dade College
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