Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cynthia Atwood-Coro

North Anson,ME

Summary

A dedicated TDS Employee with over 30 years of experience, committed to the TDS Family and devoted to investing the necessary time to understand and succeed in the business, winning an Inspiring Excellence award under the category of "Consistently demonstrates high quality work. Establishes quality up-front (in products/services, processes, projects), avoiding rework and fixes.

Overview

36
36
years of professional experience

Work History

Sr. Analyst - Contract Adminstration

TDS
North Anson, Maine
12.2023 - Current
  • Update Ariba and PACRS systems for pole attachment contracts
  • Revenue contracts administration
  • work with Manager and Assoc. Managers - Field Services Contract Management
  • Work with Legal when reviewing redlined pole contract agreements
  • Review invoices nationwide received from electric companies, confirm the they are valid, collect new W-9 when needed, and review SAP for Vendors.
  • Create Excel spreadsheets when breaking down pole attachments and cost
  • Provice support to my team when needed, as well as Field Services and Network Operations
  • Work with Finance to answer questions
  • Work with Carrier Relations and reach out to customer's with past due balances, that I have good rapport with
  • Responsible for caring for Exchange of Notices from Electric Companies/Co-ops that we have Joint Use or Joint Ownership with
  • Process Pole Attachment requests received from CATV and confirm if Make Ready is required for the pole attachments
  • Create Clarity Projects for suspected Make Ready
  • Create licenses for the Pole Applications received

Analyst - Contract Administration

TDS
03.2021 - 12.2023
  • The same experience as above, under Sr. Analyst-Contract Administration

Field Services Assistant

TDS Telecom
North Anson, Maine
10.2016 - 08.2019
  • Worked closely with TDS Field Service Technicians to ensure scheduled orders were cared for and that they had the necessary tools to complete there scheduled tasks
  • Created Purchase Order Requests in SAP for equipment needs
  • Followed up with Vendors for Framework Purchase Orders
  • Created work orders in with EMCOR
  • Worked with Dispatch to ensure the schedule was accurate
  • Worked in Click to set up skillsets and Coverage Areas for technicians
  • Followed through with Contingent Workers that were hired, confirming we had what was required to make it a successful process
  • Assisted Project Manager keeping them informed of the status of outstand project orders

Account Manager

TDS
North Anson, Maine
01.2010 - 01.2014
  • Developed a successful working relationship with clients and provided individualized customer service to maintain longevity of accounts
  • Prepared business proposals and contracts for business clientele
  • Analyzed customer business accounts to provide solutions to the business needs
  • Onsite customer interaction to perform site evaluations determining the customer needs

Residential Sales and Service Advisor

TDS Telecommunications
North Anson, Maine
07.2008 - 01.2010
  • Answered customer inquiries in regards to billing and trouble resolution
  • Issued orders for requests that include telephone, data and TV via DISH Network
  • Resolving any customer disputes

Business Sales Support

TDS Telecommunications
North Anson, Maine
01.2005 - 01.2010
  • Administrative support for Account Managers
  • Fielded incoming calls in the absence of the Account Manager, providing solutions on specific inquiries
  • Provided phone system training in person and remotely to new customers

Residential Customer Sales and Service

TDS Telecommunications
North Anson/Hampden, Maine
07.1989 - 01.2005
  • Assisted with new company acquisitions reviewing the Tariff set in place by the Public Utilities and went onsite and trainined new staff
  • Attended Focus Group Meetings
  • Resolved external and internal customer complaints
  • Assisted Account Managers with business accounts
  • Processed orders for service and created trouble tickets
  • Processed payments and issued customer adjustments

Education

High School Diploma -

Carrabec High School
North Anson
06-1990

Skills

  • MS Office Suite
  • Ariba/PACRS
  • Clarity
  • TDS xSuite (SAP)
  • Plant Viewer
  • ArcGIS Viewer
  • Access to Utility Sites (NJUNS, JUMS, SPANS, AT&T ERC)

Accomplishments

  • Inspiring Excellence Award in 1996
  • Inspiring Excellence Award in 2002
  • Inspiring Excellence Award in 2022

Timeline

Sr. Analyst - Contract Adminstration

TDS
12.2023 - Current

Analyst - Contract Administration

TDS
03.2021 - 12.2023

Field Services Assistant

TDS Telecom
10.2016 - 08.2019

Account Manager

TDS
01.2010 - 01.2014

Residential Sales and Service Advisor

TDS Telecommunications
07.2008 - 01.2010

Business Sales Support

TDS Telecommunications
01.2005 - 01.2010

Residential Customer Sales and Service

TDS Telecommunications
07.1989 - 01.2005

High School Diploma -

Carrabec High School

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Cynthia Atwood-Coro