Cynthia Bankhead
Valatie,NY
Summary
Dynamic professional with extensive experience in managing pressure washing operations and staff training. Skilled in problem-solving, cash handling, and ensuring customer satisfaction, ready to drive business growth and excellence.
Overview
6
6
years of professional experience
Work History
Owner/Operator
Armijo's Pressure Washing LLC
Vallejo, CA
11.2023 - Current
- Developed schedules for service appointments based on client needs.
- Trained new team members on safety protocols and equipment usage.
- Managed client communications to ensure satisfaction and address concerns.
- Implemented best practices for surface cleaning and stain removal techniques.
- Oversaw daily operations to maintain service quality and efficiency.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Bartender
After hours cocktails
Vallejo
06.2020 - 08.2023
- Mixed cocktails and crafted beverages for diverse customer preferences.
- Provided exceptional customer service in a fast-paced bar environment.
- Managed inventory and restocked supplies to ensure efficient operations.
- Maintained cleanliness of the bar area and equipment for health standards.
- Handled cash transactions accurately during busy shifts and peak hours.
- Developed signature drink recipes to attract new customers and enhance offerings.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Education
Chatsworth High School
Chatsworth Some College (No Degree) -
Solano Community College
Fairfield, CASkills
- Pressure washing
- Surface cleaning
- Equipment maintenance
- Scheduling services
- Client communication
- Staff training and development
- Recruiting and hiring
- Payroll processing
- Payment processing
- Problem solving
- Cash and credit transactions
- Hiring
Timeline
Owner/Operator
Armijo's Pressure Washing LLC
11.2023 - Current
Bartender
After hours cocktails
06.2020 - 08.2023
Chatsworth High School
Some College (No Degree) -
Solano Community College