Brian Newlin
Carpet Cleaner
Marysville,WA
Summary
Proficient with hand tools such as hammers, saws, drills, screwdrivers, (pneumatic and electrical) wire strippers, tape measures, grinders, adjustable wrenches, socket wrenches. Experience with assembly and disassembly of intricate parts such as sub assemblies, stack ups, wire routing, mechanisms. Proven ability in sales, marketing and business development through fifteen years of owning my own business, as well, having worked in various corporate roles utilizing my customer service skills and sales experience. Knowledge of brand development and client retention; resulting in a career long reputation providing results, being detail driven, solution-minded and delivering
Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures.
Overview
25
25
years of professional experience
1997
1997
years of post-secondary education
1
1
Certification
Work History
Owner/Operator
Definitive Difference Carpet Cleaning
Marysville
05.2014 - Current
- Ten years' experience as owner/operator of a successful carpet/upholstery cleaning and power washing business.
- Expanded my customer base through strategic networking and partnerships, proactive outreach within the community leading to market growth.
- Produced quantifiable results through development of an enhanced customer satisfaction system, such as improving the company's corporate website and social media presence including digital transformations to stay with technological trends resulting in increased customer engagement and improved satisfaction.
- Cultivated client relationships through excellent communication skills, high level of customer service, proven dependability and quality of work.
- Assemble vacuum lines, water lines, clean filters, to ensure cleanliness of the work being performed for the customers needs and high quality of work.
- Disassemble water hoses, vacuum lines, and clean filters ensuring proper maintenance of equipment for the next job once the work is complete.
Route Sales Manager
Interstate Batteries
Everett
04.2007 - 01.2014
- Facilitated opening new accounts, sales of batteries, rotating batteries, collecting payments and operating a commercial vehicle.
- Drove product knowledge to amplify personal success having accomplished most new accounts and units sold multiple times throughout my employment.
- Shaped excellent personal relationships through great communication, accountability and ability to solve customer problems and needs.
- Conducted preventative maintenance on work vehicles and equipment, as well as pre and post trip inspections to maintain proper functions and capabilities.
- Servicing customers with battery displays, safely storing core charge used batteries, taking inventory of current stock.
Carpet Cleaning Technician
Stanley Steemer
03.2004 - 08.2006
- Managed a team of carpet cleaning technicians, completing in home sales with customers, conducting final inspections of completed cleaning jobs.
- End of day tasks including turning in reports, handling of funds, performing preventative maintenance on vehicles and equipment.
- Checking all invoices, work logs are properly filled out and complete.
- Upselling jobs for larger contracts with clients.
Heavy Equipment Operator
Waste Management
08.2001 - 08.2003
- Ran operations for recycling sorting belt and hydraulic compactor.
- Drove semi trucks with trailers which would attach to the compactor.
- Operated CAT 916 Front End wheel loader pushing recycle debris onto sorting belt inside of recycling plant.
- Safely secure loads with roll tarps over construction debris trailers, preparing them for transportation.
- Maintain work area cleanliness with sweeping, trash removal and general cleaning, both inside and out of the facility.
Education
Decatur High School
Federal Way, WASkills
- Cleaning
- Driving
- Physical stamina and strength
- Customer relationship management
- Technical troubleshooting
- Equipment maintenance
- Inventory management
- Product knowledge
- Team leadership
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Vehicle inspection
- Load security
- Customer service
- Route management
- Safe driving
- Problem-solving capacity
- Loading and unloading
- Dependable and reliable
- Route planning
- Sales negotiation
- Operations management
- Personnel management
- DOT compliance
- Documentation and reporting
- Traffic law compliance
- Discretion and confidentiality
- Safety awareness
- Vehicle maintenance
- Professional appearance
- Clean driving record
- Mobile platforms
- Mobile booking apps
- Securing loads
- GPS and mapping
- Vehicle operations
- Accurate money handling
- Multi-passenger vehicles
- Punctuality
- Passenger assistance
- Cleaning and sanitation
- Passenger transport
- Pick-up scheduling
- Maintenance
- Road safety
- Point-of-sale system
- Regulatory compliance
- Payment processing
- Safety regulations
- Defensive driving
- Luggage loading
- Pick-up coordination
- Schedule management
- Maintenance services
- Proper vehicle operations
- Maintenance & repair
- Excellent communication
- Troubleshooting
- Organizational skills
- Communication
- Leadership
- Quality assurance
- Written communication
- Verbal communication
- Networking
- Active listening
- Calm under pressure
- Problem resolution
- Rug and carpet cleaning
- Cleaning solvents
- Deck cleaning
- Carpet steaming and shampooing
- Cleaning and sanitizing
- Instrument cleaning
- Surface cleaning
- Floor cleaning, polishing, and waxing
- Parts cleaning and degreasing
- Sanitizing and cleaning
- Furniture cleaning
- Tool cleaning
- Cleaning proficiency
- Vehicle cleaning
- Interior vehicle cleaning
- Upholstery cleaning
- Safe cleaning with chemicals
- Ordering cleaning supplies
- Machine and tooling cleaning
- Glass cleaning
- Equipment cleaning and inspection
- Pressure washing
- Vacuuming and floor washing
- Power washing equipment
- Truck washing
- Cool under pressure
- Vehicle washing
Certification
- Commercial driver license - Class B
Timeline
Owner/Operator
Definitive Difference Carpet Cleaning
05.2014 - Current
Route Sales Manager
Interstate Batteries
04.2007 - 01.2014
Carpet Cleaning Technician
Stanley Steemer
03.2004 - 08.2006
Heavy Equipment Operator
Waste Management
08.2001 - 08.2003
Decatur High School