Microsoft office software
Cynthia Barrionuevo
Front Royal,VA
Summary
Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance. Reliable operations specialist with extensive experience establishing policies promoting the company culture and vision.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Management Specialist
United Parcel Service, UPS
05.2005 - Current
- Maintain data system for package operations.
- Dispatch delivery and pick up events on daily bases.
- resolve customer concerns and service requests in accordance with company policy and tools.
- Generate and analyze operational report involving injuries, accidents and investigation process.
- Perform daily research and resolution for all on- road service failures.
- Dispatch on-demands pick up orders and balance work among providers.
- Maintain and improve current dispatch plan.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
Google Chrome Sales Specialist
MarketStar
01.2012 - 10.2014
- Use innovative customer engagement and creative sales techniques to increase sales of Google Chrome's products at Best Buy.
- Use passion for customer service and knowledge of technology to build quality relationships with customers.
- Explain about each product's features and benefits.
- deliver product demonstrations that are relevant and memorable, and which increase sales and brand advocacy.
- Build relationship with Best Buy's RSAs and store Management.
- Take direction from manager and complete all tasks as assigned.
- Robust responsiveness and aggressive follow up skills and highest attention to value-added reporting skills.
Data Entry Operator
Anacomp
02.2007 - 03.2009
- Perform data using word processing, spreadsheet or database commands and formats material as required.
- Reviews discrepancies in data received, requests clarification on data and advices supervisor of issues related to data.
- Performed regular audits of database records for quality assurance purposes, ensuring the highest level of accuracy possible.
- Maintained high levels of customer satisfaction by responding promptly to inquiries and addressing concerns effectively.
- Analyzed current data records to provide detailed reports.
Customer Service Cashier
Bed Bath & Beyond
03.2005 - 02.2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card and check transactions to complete customer purchases.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Unit Secretary
INOVA
03.2002 - 07.2005
- Data entry, verification of patient account information in database.
- Performed outpatient and inpatient registration functions.
- Processed patient bills and payments, double checking information for accuracy.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Received and routed laboratory results to correct clinical staff members.
- Transcribed doctors' medication orders, lab test requests, and care plans.
Education
No Degree - Science Education
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Osbourn Park High School
Manassas, VA06.1998
Skills
- Inventory Tracking and Management
- Capacity Planning
- P&L Administration
- Financial Management
Software
Certification
Received medical terminology certification.
Additional Information
Fluent in both English and Spanish.
Timeline
Google Chrome Sales Specialist
MarketStar
01.2012 - 10.2014
Data Entry Operator
Anacomp
02.2007 - 03.2009
Operations Management Specialist
United Parcel Service, UPS
05.2005 - Current
Customer Service Cashier
Bed Bath & Beyond
03.2005 - 02.2007
Unit Secretary
INOVA
03.2002 - 07.2005
No Degree - Science Education
Northern Virginia Community College
High School Diploma -
Osbourn Park High School
Received medical terminology certification.
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