Shirley Neequaye
Philadelphia,PA
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Operations Management Specialist
UPS
Philadelphia, PA
03.2024 - Current
- Service customers, resolve customer concerns and perform office administrative activities.
- Supervise daily activities of drivers.
- Driver follow ups, tracking packages and shift end reports.
Package Dispatch Supervisor
UPS
Philadelphia, PA
07.2022 - 03.2024
- Dispatch drivers to meet daily delivery needs for company customers
- Prepare daily work and run schedules
- Ensure proper lineup of trucks.
Part-Time Supervisor
UPS
Philadelphia, PA
06.2020 - 07.2022
- Monitored employee productivity to provide constructive feedback and coaching
- Assessed company operations for compliance with safety standards
- Established and enforced clear goals to keep employees working collaboratively
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Package Handler
UPS
Philadelphia, PA
10.2017 - 06.2020
- Scan packages to determine which trucks they belong to
- Sort totes from large packages, small packages, and envelopes
- Following packing label to ensure parcels are on the correct trucks
- Create new labels for worn out ones and correct any wrong information.
Student Staff Assistant
Center for Leadership and Engagement
06.2015 - 12.2016
- Communicate appropriate information to the campus community as well as present and facilitate workshops
- Answer phone calls and emails in a friendly manner and provide clerical support to full-time staff
- Responsible for photocopying, filing, sorting, and distributing mail
- Assist office staff with special projects and basic knowledge of Microsoft office.
Education
Master of Science in Information Technology -
Bloomsburg University of Pennsylvania
Bachelor of Arts in Criminal Justice -
Bloomsburg University of Pennsylvania
Skills
- Decision Making
- Microsoft Office
- Information Gathering
- Verbal and Written Communication
- Data Analysis
- Data Visualization and Presentations
- Analytical Problem Solving
- Phone and Email Etiquette
- Administration and Operations
- Tracking Inventory Levels and Orders
Accomplishments
- Bloomsburg University Blood Drives
- SHARE mentoring and tutoring
- Go for the Gold
- Camp Victory Field Service
- Springfest
- Relay for Life
- The Big Event
- SPCA Animal Shelter Care
- Thanksgiving Family Style Dinner
- Kids Fun Carnival
- Haunted Husky Hollow
- Husky Student Leadership Summit
- Flavors of the world and Egg Hunt for Endometriosis
Languages
- Ga, Native/ Bilingual
- Twi, Professional
Timeline
Operations Management Specialist
UPS
03.2024 - Current
Package Dispatch Supervisor
UPS
07.2022 - 03.2024
Part-Time Supervisor
UPS
06.2020 - 07.2022
Package Handler
UPS
10.2017 - 06.2020
Student Staff Assistant
Center for Leadership and Engagement
06.2015 - 12.2016
Master of Science in Information Technology -
Bloomsburg University of Pennsylvania
Bachelor of Arts in Criminal Justice -
Bloomsburg University of Pennsylvania
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