Hi, I’m
Debra Miller
Hammond,LA
Don’t be afraid. Be focused. Be determined. Be hopeful. Be empowered.
Michelle Obama
Summary
Studious Operations Manager offering 12years of extensive experience in Management. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Overview
15
years of professional experience
Work History
UPSHammond, LA
Operations Management Specialist
10.2017 - Current
Job overview
- Supported business growth through strategic planning and process development.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Leveraged experience through vital management positions guiding business to success.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Approved regular payroll submissions for employees.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated report data to proactively adjust and enhance operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Resolve customer concerns.
UPSBaton Rouge, LA
Database Supervisor
10.2016 - 10.2017
Job overview
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Update new location addresses daily to support dispatch team when planning driver routes.
- Make corrections to incorrect address, including both residents and businesses.
- Completed a daily task list tracking progress.
- Processing reports and submitting to upper management.
UPSHammond, LA
Helper Coordinator/Front Desk Clerk
10.2015 - 10.2016
Job overview
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
- Delivered updates on anticipated task completion times.
- Used hand-held scanners and physical logs to accurately track item movements.
ATT MobilityHammond, LA
Retail Sales Consultant
02.2014 - 09.2016
Job overview
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Determined solutions for clients promptly and professionally.
- Helped customers complete purchases, locate items and join reward programs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Meeting a monthly quota
- Supported loss prevention goals by monitoring shopper behavior.
- Assisted customers with locating and choosing merchandise in store departments.
Foot LockerHammond, LA
Assistant Store Manager
05.2008 - 09.2013
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Analyzed and interpreted store trends to facilitate planning.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
Southern University And A & M CollegeBaton Rouge, LA
Bachelor of Science from Nursing
Independence High School MagnetIndependence, LA
High School Diploma
05.2003
Skills
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- Attention to Detail
- Good Telephone Etiquette
- MS Office
- Data Entry
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Dependable and Responsible
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Management Specialist
UPS
10.2017 - Current
Database Supervisor
UPS
10.2016 - 10.2017
Helper Coordinator/Front Desk Clerk
UPS
10.2015 - 10.2016
Retail Sales Consultant
ATT Mobility
02.2014 - 09.2016
Assistant Store Manager
Foot Locker
05.2008 - 09.2013
Southern University And A & M College
Bachelor of Science from Nursing
Independence High School Magnet
High School Diploma
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