Sherada Straughter
North Richland Hills,TX
Summary
Dedicated to providing industry-leading service and support, consistently striving to maximize customer satisfaction. Adaptable and responsive team player committed to boosting revenue, resolving conflicts, and retaining customers. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented approach passionate about developing relationships, cultivating partnerships, and driving business growth.
Overview
12
12
years of professional experience
Work History
Operations Management Specialist
Santander Consumer USA
01.2021 - Current
- Explained my situation and was looking into everything she could do to help
- She never made me feel bad for falling behind and not being able to get caught up.” Great job!
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified plans and resources required to meet project goals and objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Prepared documents for internal and external audits.
- Assisted in recruiting, hiring and training of team members.
Health Client Benefits Supervisor
Alight Solutions
01.2016 - 01.2021
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Audited benefit programs and agreements to optimize service delivery.
- Kept programs in line with plan structure, company policy and legal requirements.
- Created rewards and recognition programs for acknowledging employees' achievements.
- Performed evaluations of competitor actions, legislative changes and collective bargaining results in order to make sound decisions about future company benefits and compensation.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Prepared documents for internal and external audits.
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
Senior Bankruptcy Specialist
JP Morgan Chase
01.2013 - 12.2015
- Ensures that audits are completed accurately and fairly by consistently utilizing audit checklists and referencing established operational procedures
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Revised and finalized letters, briefs, and memos.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Received and submitted customer payments to further reduce open account balances.
- Developed strong communication and organizational skills through working on group projects.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Education
High School Diploma -
Willis High School
Willis, VABachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Production planning
- Workflow design
- Cost reduction
- Process documentation
- Forecasting analysis
- Business process mapping
- Operational efficiency
- Scheduling coordination
- Recruitment and retention
- Operations management
- Performance management
- Risk management
- Business development
- Policy development
- Personnel development
- Strategic planning
- General management and administration
- Corporate communications
- Management
- Compliance management
- Benefits administration
- Executive leadership
Timeline
Operations Management Specialist
Santander Consumer USA
01.2021 - Current
Health Client Benefits Supervisor
Alight Solutions
01.2016 - 01.2021
Senior Bankruptcy Specialist
JP Morgan Chase
01.2013 - 12.2015
High School Diploma -
Willis High School
Bachelor of Science - Business Administration And Management
University of Phoenix
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