Lindsay Felver
Owosso,MI
Summary
Accomplished operations management professional with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in international business with a forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
17
17
years of professional experience
Work History
Operations Management Specialist
Allied Motion
02.2016 - Current
- Primary responsibilities as Master Production Scheduler were for production planning and scheduling, managing customer service, monitoring and maintaining finished goods inventory.
- Assisted with HR functions through involvement in union contract negotiation and resolution of grievances, using ADP for tracking time/attendance and payroll processing.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Commercial Activities Coordinator
Allied Motion
04.2014 - 02.2016
- Coordinated production planning and customer service activities, maintained orders, prepared reports, and handled international trade documentation
- Assisted with accounting and quality control.
Assistant Operations Manager
CoCard Merchant Services
08.2012 - 04.2014
- Managed day-to-day office functions, including overseeing telemarketing, customer service, and collections
- Processed credit applications and coordinated with sales for client satisfaction.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
Business Analyst
Meritain Health, an Aetna Company
01.2011 - 08.2012
- Created health benefit identification cards, administered COBRA plans, and ensured compliance with deadlines
- Engaged and improved time management skills through working on multiple projects simultaneously.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Office Manager
FDIS
01.2009 - 01.2011
- Oversaw office functions, supervised customer service and telemarketing, processed merchant account applications, and managed accounts receivables.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Teller
Sagelink Credit Union
01.2008 - 12.2008
- Provided account services, processed transactions, and cross-sold bank products while maintaining customer confidentiality.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
MBA - International Business
University of Michigan
Flint, MI04.2024
Certificate - MIOSHA General Industry Safety and Health
Macomb Community College
11.2016
Certificate - Human Resources Specialist
Michigan State University
06.2016
Bachelor's Degree - Business Marketing and Administration
Baker College
03.2010
Skills
Operational Efficiency
Scheduling Coordination
Process Documentation
Production Planning
References
Available Upon Request
Timeline
Operations Management Specialist
Allied Motion
02.2016 - Current
Commercial Activities Coordinator
Allied Motion
04.2014 - 02.2016
Assistant Operations Manager
CoCard Merchant Services
08.2012 - 04.2014
Business Analyst
Meritain Health, an Aetna Company
01.2011 - 08.2012
Office Manager
FDIS
01.2009 - 01.2011
Teller
Sagelink Credit Union
01.2008 - 12.2008
MBA - International Business
University of Michigan
Certificate - MIOSHA General Industry Safety and Health
Macomb Community College
Certificate - Human Resources Specialist
Michigan State University
Bachelor's Degree - Business Marketing and Administration
Baker College
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