Natalia Arzani
Fort Lauderdale
Summary
Dynamic Operations Management Specialist with a proven track record at UPS, excelling in technical troubleshooting and customer service. Adept at enhancing operational efficiency and fostering stakeholder communications, I successfully managed multiple projects, delivering high-quality results while building strong client relations. Committed to continuous improvement and team leadership.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Operations Management Specialist
UPS
10.2023 - Current
- Delivered timely, high-quality support to users by troubleshooting technical issues and answering product-related questions, consistently maintaining high customer satisfaction.
- Served as a strong advocate for the user experience by identifying recurring pain points and providing actionable feedback to product and operations teams.
- Utilized CRM tools to accurately document customer interactions, track resolutions, and support data-driven analysis and reporting.
- Investigated complex technical issues with curiosity and persistence, collaborating cross-functionally to ensure effective and lasting solutions.
- Communicated technical concepts in clear, user-friendly language, empowering customers to confidently use the platform.
- Managed multiple support requests simultaneously in a fast-paced environment while maintaining accuracy, attention to detail, and service quality.
- Demonstrated speed and results-driven performance, meeting or exceeding response time and resolution targets.
- Built positive relationships with customers and internal teams through professionalism, empathy, and strong written and verbal communication.
- Assisted in analyzing operational processes to identify areas for improvement.
- Supported daily operations by coordinating schedules and resources effectively.
- Collaborated with team members to streamline communication and workflow efficiency.
- Participated in training sessions to enhance knowledge of operational best practices.
- Monitored inventory levels and helped maintain accurate records for resource allocation.
- Identified key trends within the industry, allowing for proactive adaptation of business strategies.
- Learned dispatch operations and relevant safety protocols to ensure efficient workflow.
- Assisted in coordinating delivery schedules to optimize route efficiency and reduce delays.
- Provided support in monitoring inventory levels and maintaining accurate records.
- Collaborated with team members to improve communication processes between dispatch and logistics teams.
Project Manager
Glenny Stone
01.2019 - 10.2023
- Coordinated cross-functional teams to meet project deadlines and objectives.
- Led project planning and execution, ensuring alignment with organizational goals.
- Led cross-functional teams to align project goals with organizational objectives.
- Developed and maintained project schedules using advanced project management software.
- Implemented process improvements that enhanced team efficiency and productivity.
- Facilitated stakeholder meetings to ensure clear communication and project alignment.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated with vendors to negotiate contracts and optimize resource allocation.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Education
Bachelor of Science - Leadership And Management Innovations
Miami Dade College
Miami, FL10.2023
College Credit Certificate - Business Industry Operations
Miami Dade College
Miami, FL06.2020
College Credit Certificate - Business Specialist, General Business
Miami Dade College
Miami, FL06.2020
Associate of Arts - Associate of Arts
Miami Dade College
Miami, FL02.2018
Skills
- Operational efficiency
- Workflow design
- Scheduling coordination
- Process documentation
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Ticket management
- Issue troubleshooting
- Customer service
- Client relations
- Customer relations
- Stakeholder communications
- Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Management Specialist
UPS
10.2023 - Current
Project Manager
Glenny Stone
01.2019 - 10.2023
Bachelor of Science - Leadership And Management Innovations
Miami Dade College
College Credit Certificate - Business Industry Operations
Miami Dade College
College Credit Certificate - Business Specialist, General Business
Miami Dade College
Associate of Arts - Associate of Arts
Miami Dade College