Cynthia Blackwell
DC Superior Court
Upper Marlboro,MD
20
years of professional experience
Organized and dedicated Judicial Administrative Assistant known for meticulous attention to detail with a strong focus on customer service utilizing professional communication and multitasking skills.. Improved office organization, ensured compliance with judicial standards and fostered positive relationships among colleagues. Performed effectively in independent or team environments.
Work History
Judicial Administrative Assistant (JAA)
16 Years- Managed the chambers of an Associate Judge at the Superior court effectively ensuring the clerical and administrative functions of chambers
- Enter and performed searches for data in the Courts' computer system; track case assignments and status.
- Reviewed case files for accuracy, format compliance and completeness before daily scheduled hearings.
- Managed scheduling and calendar coordination for the Associate Judge with the courtroom staff.
- Facilitated communication between departments to streamline case processing procedures.
- Organized and maintained court records, ensuring compliance according to the judicial branch's legal standards.
- Prepared time and attendance records and other personnel documents for the office including updating employee files or submitting hiring and end of internship paperwork according to court policy guidelines.
- Assisted in the training of judicial interns.
- Led initiatives to improve and maintain office organization; implemented digital filing systems to transition from paper-based documentation, increasing accessibility.
- Implemented digital filing systems to transition from paper-based documentation, increasing accessibility.
- Answered multi-line phone system, routing calls, delivering messages to staff and Associate Judge. Served as the Judge's liaison to assist and inform litigants, attorneys, court personnel and witnesses concerning court procedure and policy. Participated in the selection of jury members.
- Received, reviewed and distributed incoming mail; prepared prompt to attorneys and various judicial personnel inquiries by way of emails.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Assisted in preparation of the Associate Judge's annual financial report gathering data that contributed to budgeting accuracy.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed filing system, entered data and completed other clerical tasks. Maintained inventory of office supplies and placed orders.
Administrator Coordinator/HR Generalist
7 Years 6 Months- Assisted in the recruitment process by screening prospective new hires; scheduled and conducted interviews and reference checks. Administered pre-employment test.
- Ensured that all new hire and termination paperwork was completed; all data accurately entered.
- Trained new staff on company policies and procedures, fostering a knowledgeable workforce.
- Maintained employee personnel files and record cards including all required forms and signatures according to company audit standards.
- Prepared and entered the weekly associate schedule; performed time card edits. Researched payroll discrepancies.
- Full management responsibility of cash office administration of a $9.3 million store, including performing all necessary Automated Casey System, balancing all registers daily, verifying cash, checks and charge total for accuracy. Prepared bank deposit. monitor compliance by all cashiers according to P&P, Maintained all cash office files according to company policy.
- Trained associates and newly hired management on Cash Office Administration.
- Provided exceptional customer service to both internal and external customers resolving issues promptly.
Patient Services Receptionist
1 Year 5 Months- Managed front desk operations, ensuring efficient patient flow and appointment scheduling.
- Communicated with various medical professionals (i.e. doctors, technicians, pharmacy and supporting medical and administrative staff members) to streamline communication and enhance patient care.
- Created and/or maintained accurate patient records using electronic health record systems of that time period.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Coordinated insurance verification processes to ensure timely patient billing and reimbursement. Collected payments and fees.
Education
Bachelor of Arts - Speech Pathology And Audiology
Skills
Customer service
Computer skills
Office administration
Customer and client relations
Administrative support
Clerical support
Scheduling
Documentation and recordkeeping
Payroll
File organization
Employee timesheet processing
Training and coaching
Timeline
Judicial Administrative Assistant (JAA)
DC Superior Court
11.2004 - 11.2020Read More
Administrator Coordinator/HR Generalist
Marshalls
02.2003 - 08.2010Read More
Patient Services Receptionist
Maui Medical Group
10.2000 - 03.2002Read More
Catholic University
Bachelor of Arts from Speech Pathology And Audiology
Read More