Tieona Moore
Baltimore,MD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Judicial Administrative Assistant
Circuit Court for Baltimore City
05.2022 - Current
- Supported multiple judges and magistrates, managing complex calendars, meetings, and travel arrangements.
- Coordinated daily operations and ensured executives’ time was optimized for priority court and administrative duties.
- Served as the primary liaison between judicial staff, attorneys, and government officials.
- Prepared and edited confidential correspondence, reports, and presentations.
- Organized and maintained both digital and physical filing systems for maximum accuracy and efficiency.
- Managed office supplies, vendor communications, and logistics for court events and conferences.
- Handled all information with strict confidentiality and professionalism.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
- Improved data visualization techniques, making insights more accessible to non-technical stakeholders.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed data mining algorithms to identify and classify patterns in data.
- Developed and implemented data governance policies and procedures.
- Delivered exceptional customer support through phone, email, and chat channels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Assistant/ Research Anaylst
BCI inc.
02.2021 - 08.2022
- Supported property manager with day-to-day administrative operations, scheduling, and client communication.
- Coordinated maintenance requests, vendor services, and property inspections to ensure timely resolution of tenant issues.
- Assisted with lease preparation, renewals, and tenant move-in/move-out documentation.
- Handled confidential information, including tenant records, contracts, and financial documents.
- Created and maintained digital filing systems for property records and compliance documentation.
- Conducted comprehensive data analysis to identify trends and insights for strategic decision-making.
- Created detailed reports and presentations summarizing findings for senior management review.
- Maintained strict compliance with data privacy regulations while handling sensitive client information.
- Delivered exceptional customer support through phone, email, and chat channels.
- Resolved customer inquiries with a focus on accuracy and efficiency.
Human Resources Coordinator
HCR ManorCare
05.2018 - 07.2019
- Coordinated recruitment processes, enhancing candidate experience and streamlining onboarding procedures.
- Managed employee records and compliance documentation, ensuring adherence to regulatory requirements.
- Facilitated training sessions for new hires, promoting organizational culture and employee engagement.
- Collaborated with department heads to identify staffing needs, aligning recruitment strategies with business objectives.
Education
BA - Independent Studies
Coppin State University
Baltimore, MDSkills
- Executive & Personal Assistance
- Scheduling & Calendar Management
- Communication & Correspondence
- Research & Project Coordination
- Office & Vendor Management
- Organization & Problem Solving
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Trusted with high-level judicial and executive confidentiality; experienced with NDAs
- Expert at coordinating schedules, travel, and logistics
- Office administration
- Computer skills
- Data entry
- Customer service
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Customer relations
- Scheduling
- Strong problem solver
- Documentation and recordkeeping
- Excellent communicator with refined interpersonal and organizational skills
- Known for handling multiple priorities under pressure with grace and precision
Accomplishments
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Timeline
Judicial Administrative Assistant
Circuit Court for Baltimore City
05.2022 - Current
Administrative Assistant/ Research Anaylst
BCI inc.
02.2021 - 08.2022
Human Resources Coordinator
HCR ManorCare
05.2018 - 07.2019
BA - Independent Studies
Coppin State University