Cynthia Boccuti

• Stayed current on industry trends and emerging technologies, ensuring up-to-date advice for clients seeking innovative solutions.
• Prepared audit reports containing energy analysis results or recommendations for energy cost savings.
• Educated homeowners, property managers, asset managers and facility maintenance directors about renewable energy options, promoting sustainable living practices.
• Tailored recommendations to the needs of the client in order to maximize the potential.
• Increased customer satisfaction with personalized consultations addressing specific energy needs.
• Assisted clients in reducing energy consumption through the implementation of energy-saving practices.
• Assisted in the development of marketing materials to promote energy efficiency programs and services effectively.
• Building relationships with Customers to foster growth through networking, trust and excellent service.
• top sales performer in kWh savings for 2 years and generating master agreements coordinated with asset managers and ownership.

• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Maintained financial accuracy by collecting deposits, fees and payments.
• Scheduled appointments for doctor visits and procedures using desktop calendar software.
• Utilized PetDesk and Via software systems
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Reviewed care plan options with patients' owners
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Incorporated up sell strategies and global destination interest as sales strategies, boosting sales additional 10% each year as a personal goal.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Listening to needs, desires and budget to offer best travel solutions.
• Closed over $ 214,00 in sales each week, where department average was at $142,000 per week.
• Identified potential sales for repeat clientele base built on trust and previous care. Maintained current clientele and forged new relationships. Always aimed for first call resolution.
• Trained additional staff upon request
• remained in top 5 of 60 agents for 3 years in sales prior to Covid 19

• Owner/operator of therapy office
• Created marketing advertisements,to increase sales.
• Provided daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
• Performed hours of massage per week for over 19 years, clients with wide range of modalities.
• Booked appointments, answered phones, greeted clients, handled payments
• Maintained clients' treatment records and designed long-term care programs for return customers.
• maintained sanitary practices

*Adult general patient care and adult intensive care levels with advance life support certification. Specialized in neonatology and assisted in delivery room intubation, stabilization of infants and transport to ICN/ NICU.

*adult care: breathing treatments, blood draws, ECG and phlebotomy work

*neonatal care: Instrumental in several studies.

*utilized proprietary medical

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.