Cynthia Bottomley
Cocoa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Adept at quickly learning new technologies and processes for driving success.
Overview
22
22
years of professional experience
Work History
Product Fullfillment Specialist/System Administrator
ANCILE Solutions Inc.
Cocoa, FL
03.2011 - 10.2023
- Followed all company policies and procedures to deliver quality work.
- Developed strong relationships through consistent communication and attentive service.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving.
- Championed the adoption of new software tools that streamlined workflows.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Product Support Specialist
ANCILE Solutions Inc.
Cocoa, FL
07.2001 - 03.2011
- Responsible for customer service, technical and helpdesk support, LMS administration, e-commerce, sales and reporting, certification fulfillment.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
Education
Associate of Arts - Liberal Arts And General Studies
Brevard Community College
Cocoa, FL05.1994
Skills
- Customer Relations
- Documentation Management
- Quality Assurance
- LMS Administration
Timeline
Product Fullfillment Specialist/System Administrator
ANCILE Solutions Inc.
03.2011 - 10.2023
Product Support Specialist
ANCILE Solutions Inc.
07.2001 - 03.2011
Associate of Arts - Liberal Arts And General Studies
Brevard Community College