Matthew R Ward
Overland Park,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
35
35
years of professional experience
Work History
Fullfillment Pro Delivery/Pro Services Specialist
Lowe's
Shawnee, KS
02.1991 - Current
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Co-Manager
84 Lumber
Harrisonburg, VA
10.1989 - 02.1991
- Conducted performance evaluations, providing feedback and coaching for team development.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Maintained inventory levels by ordering supplies and tracking sales.
Education
Master of Arts - Public Administration
University of Kentucky
Lexington, KY05-1986
Bachelor of Arts - Political Science/ Economics
University of Kentucky
Lexington, KY05-1984
Skills
- Problem-solving
- Customer relations
- Schedule coordination
- Fork lift experience loading and unloading trucks
Affiliations
- Active in Scouting, serving as a Campmaster and as a Commissioner for summer camp at Camp Naish
Accomplishments
- Eagle Scout
References
References available upon request.
Timeline
Fullfillment Pro Delivery/Pro Services Specialist
Lowe's
02.1991 - Current
Co-Manager
84 Lumber
10.1989 - 02.1991
Master of Arts - Public Administration
University of Kentucky
Bachelor of Arts - Political Science/ Economics
University of Kentucky
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