Rigoberto Cerna Ochoa JR

I am apart of a team that takes care of flat-bed orders.

I manage time efficiently in order to complete all orders within deadlines. This includes pulling orders and calling customers. As the day went on I also helped with customers inside the store.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
• Was put in charge of the department while current supervisor was on leave

I was responsible for cooking food on demand, cooking to complete orders, and cooking to maintain the Deli stocked with fresh food for walk in customers. I also talked to customers everyday and interacted with other departments in the store. I was also entrusted with closing the deli down at the end of the shift. This included making sure food was correctly put away, all machines turned off, and cleaning the deli.

• At this job I was in charge of taking orders and loading my own deliver van with the companies products. Then I would drive to various locations near Yakima up to 100 miles. Once at the location I was in charge of talking to the supervisors to make sure that they were satisfied. I was also entrusted to help farmers build a kit for their field sprayers. During the time I was also driving company trucks.