Cynthia Brito Torres
Temecula,CA
Summary
With over 8 years of work experience, dedicated and adaptable professional worker. Proactive attitude, strong work ethic, and effective communication skills have allowed to excel in various roles. Currently provides excellent customer service as a Retail Associate, while in the past, successfully fulfilled responsibilities as an Administrative Assistant, Technical Support, and Billing Specialist.
Overview
8
8
years of professional experience
Work History
Retail Associate
HomeGoods
09.2023 - Current
- Provide exceptional service by greeting customers warmly and assisting them with their needs
- Work closely with colleagues to maintain a positive work environment and assist with various tasks as needed
- Operated cash registers and processed transactions including sales, returns, and exchanges
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
Retail Associate/Key Holder
Downtown Apothecary
09.2023 - 09.2024
- Operated point-of-sale systems accurately to process payments from customers
- Demonstrated knowledge of store products and services
- Assisted customers with finding the right product for their needs
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors
- Managed key holder responsibilities such as opening and closing the store, setting alarms
Technical Support/Billing Specialist
Inside Real Estate
04.2022 - 08.2023
- Communicated with customers via technical issues via email, live chat and telephone to identify issues, walk through solutions and initiate corrective actions to restore service and functionality
- Assisted customer in understanding products, components and systems using technical demonstration
- Processed and sent invoices, adjustments and credit memos to customers
- Used Zen desk, Salesforce, Jira, Slack etc to help resolve and submit tickets
Administrative Assistant/Walkthrough Specialist
Arriva
02.2019 - 01.2022
- Handled all delegated tasks such as maintained filing documents, monitoring spreadsheets and updating reports
- Management of communication by making outbound and inbound calls to customers, reviewing and prioritizing mail as well composing and typing correspondence
- Reviewed and suggested improvements for interoffice correspondence and reports
- Located and reviewed source documents to locate required data for entry
- Monitored schedules and calendar obligations
Sales Associate/Key Holder
Charlotte Russe
11.2016 - 12.2018
- Handled high volume sales with cash, processed merchandise returns, exchanges, credit and gift card transactions using POS system
- Supported managers with organizing store and showcasing new items in eye-catching displays such as, performed floor moves, merchandising
- Connected with customers daily to understand needs and provide assistance
- Performed store opening and closing tasks to comply with preset store operations guidelines
Seasonal Sales Associate
Cotton on
10.2017 - 12.2017
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
Education
High School Diploma -
Escondido High School
Escondido, CA01.2016
Skills
- Self-starter
- Reliable
- Friendly
- Positive attitude
- Bilingual
- Technologically savvy
- Time management
- Data entry documentation
- Retail sales
- Customer outreach
Timeline
Retail Associate
HomeGoods
09.2023 - Current
Retail Associate/Key Holder
Downtown Apothecary
09.2023 - 09.2024
Technical Support/Billing Specialist
Inside Real Estate
04.2022 - 08.2023
Administrative Assistant/Walkthrough Specialist
Arriva
02.2019 - 01.2022
Seasonal Sales Associate
Cotton on
10.2017 - 12.2017
Sales Associate/Key Holder
Charlotte Russe
11.2016 - 12.2018
High School Diploma -
Escondido High School
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