Cynthia Brogen
Chattanooga,TN
Overview
14
14
years of professional experience
Summary
Experienced medical courier with a strong record of dependable service, clear communication, and attention to detail. Supports dispatch, site contacts, and new couriers while maintaining compliance, accuracy, and efficient route execution.
Work History
Medical Courier
Med Speed
Chattanooga, TN
04.2020 - Current
- Transported medical specimens, supplies, and records between facilities while maintaining accurate chain-of-custody documentation.
- Verified pickup and delivery details using handheld scanning devices and route manifests.
- Coordinated with dispatch and site contacts to resolve schedule changes and urgent delivery requests.
- Adhered to HIPAA, safety, and infection-control procedure during specimen handling and transit.
Medical Courier
Blood Assurance
Chattanooga, TN
09.2012 - 04.2022
- Navigated assigned routes efficiently to support timely, reliable courier operations.
- Monitored delivery accuracy and escalated exceptions to prevent service delays and specimen errors.
- Inspected vehicle condition, documented issues, and maintained clean, organized delivery equipment.
- Supported new couriers by sharing route expectations, handling procedures, and customer service standards.
Education
Associate of Science - Cosmetology
Chattanooga State Community College
Chattanooga, TN05-1984
Skills
- Attention to confidentiality
- Route planning
Timeline
Medical Courier
Med Speed
04.2020 - Current
Medical Courier
Blood Assurance
09.2012 - 04.2022
Associate of Science - Cosmetology
Chattanooga State Community College