Cynthia Brooks
Summary
Experienced Hard-working Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Supervisor/Dispatcher
SMART Transportation
11.2019 - 12.2023
- Supervised over 100 drivers
Scheduled work assignments
Logged drivers' hours and day-off requests
Recorded all call-offs
Issued notices for violations/complaints
Operated within Midas/Ops systems - Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Temporary Dispatcher/Supervisor
SMART Transportation
02.2005 - 11.2019
- Recorded All Call-Offs
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Professional Coach Operator
SMART Transportation
10.1988 - 11.2019
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Collaborated with fellow operators to share best practices for enhanced customer service and operational efficiency.
- Conducted thorough pre-trip inspections to identify potential issues and maintain overall vehicle safety.
- Updated knowledge of federal regulations regularly, ensuring compliance with Department of Transportation guidelines.
Education
Some College -
Oakland Community College
Royal Oak, MI12.2013
High School Diploma -
EDWIN DENBY HIGH SCHOOL
Detroit, MI06.1986
Skills
- Microsoft Outlook
- Time Management
- Driving
- Customer Service
- Microsoft Office
- Payroll
- Bus Driving
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Problem-Solving
Certification
- CDL
- Passenger Endorsement
- Driver's License
- CDL B
Timeline
Supervisor/Dispatcher
SMART Transportation
11.2019 - 12.2023
Temporary Dispatcher/Supervisor
SMART Transportation
02.2005 - 11.2019
Professional Coach Operator
SMART Transportation
10.1988 - 11.2019
Some College -
Oakland Community College
High School Diploma -
EDWIN DENBY HIGH SCHOOL
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