Cynthia Buma
Longview,USA
Summary
Dedicated to enhancing accuracy and efficiency, organized Virtual Assistant with a strong focus on maintaining and developing administrative and procedural processes. Excellent data entry, time management, and customer service skills for effectively handling various tasks. Provided quality administrative support to clients for 5 years, committed to delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Customer Resolution Specialist/Remote
Walgreens Pharmacy
10.2020 - 03.2024
- Address customer concerns on rewards, complaints, and orders, ensuring high satisfaction rates
- Facilitated COVID-19 testing, enhancing community health and safety
- Managed online orders, improving processing efficiency and customer experience
- Resolved general inquiries, contributing to a supportive customer service environment
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Claims Resolution Specialist/Remote
Geneva Woods Pharmacy
04.2020 - 09.2020
- Meticulously managed claims lifecycle, addressing patient requirements comprehensively
- Liaised with pharmacists to refine coding practices, ensuring precise claim submissions and prompt patient care
- Pioneered new approaches to claims management, streamlining procedures for enhanced efficiency
- Collaborated with pharmacy experts to develop innovative coding solutions, accelerating claim approvals and patient deliveries
Switchboard Operator/Appointment setting/Remote
Phoenix Medical Solution
02.2020 - 04.2020
- Managed high-volume switchboard operations, scheduling 100+ appointments daily, ensuring seamless communication
- Coordinated remote appointment setting, achieving a 95% booking rate, enhancing patient satisfaction
- Utilized advanced scheduling software to streamline appointment processes, reducing wait times by 20%
- Resolved patient inquiries efficiently, improving overall service experience and reducing call drop rates
- Collaborated with medical staff to optimize appointment schedules, resulting in better resource allocation
Biller and Collections
OnPoint Medical Solutions
08.2019 - 09.2019
- Handled claims from initiation to resolution, ensuring patient needs were fully met
- Maintained A/R within acceptable aging levels through prompt follow-up on unpaid, denied, and underpaid claims
- Answered patient billing inquiries via phone, providing clear and accurate information
- Reviewed credit balances for potential refunds, ensuring accurate financial records
- Performed duties in alignment with team goals and clinic mission
Biller and Collections
Pain Relief Partners
11.2017 - 06.2019
- Managed claims from start to finish, ensuring patient needs were fully addressed
- Maintained accounts receivable at acceptable aging levels by promptly pursuing unpaid claims
- Provided accurate information for patient billing inquiries, enhancing customer satisfaction
- Reviewed credit balances for potential refunds, ensuring financial accuracy
- Engaged with patients to negotiate suitable payment plans, reducing delinquent accounts
Education
Certificate - Medical Administrative Assistant; Billing and Collections
Western Business College
Vancouver, WABusiness Management - w/emphasis in HR Pending
City University
Vancouver, WA01.2005
Associated of Arts - Business Pending
Clark College
Vancouver, WA01.1996
Skills
Assertiveness
Social Media Monitoring
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Multitasking
Problem-solving abilities
Calm and Professional Under Pressure
Reliability
Excellent Communication
Computer Skills
Organizational Skills
Active Listening
Microsoft Office
Data Entry
Task Prioritization
Work Prioritization
Analytical Thinking
Personal Information
Title: Customer Care Associate
Timeline
Customer Resolution Specialist/Remote
Walgreens Pharmacy
10.2020 - 03.2024
Claims Resolution Specialist/Remote
Geneva Woods Pharmacy
04.2020 - 09.2020
Switchboard Operator/Appointment setting/Remote
Phoenix Medical Solution
02.2020 - 04.2020
Biller and Collections
OnPoint Medical Solutions
08.2019 - 09.2019
Biller and Collections
Pain Relief Partners
11.2017 - 06.2019
Certificate - Medical Administrative Assistant; Billing and Collections
Western Business College
Business Management - w/emphasis in HR Pending
City University
Associated of Arts - Business Pending
Clark College
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