Cynthia Burgos
Orlando,FL
Summary
Dedicated multilingual professional offering 16 years customer service and direct patient care experience.
Excels in calendar management, scheduling , data-entry and database administration along side knowledge of medical proficiency.
Cultivates trust and rapport with patients and customers through excellent communication and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Bilingual Flight Attendant
Jetblue Airways
Orlando, Florida
04.2008 - Current
- Operate in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures
- Demonstrate proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff
- Maintain firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment
- Attend workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Serve beverages and food items from refreshment cart and provide information about in-flight offerings to passengers
- Onboard Spanish translator.
Clinical Medical Assistant
Advent health
Lake Nona, FL
02.2022 - 08.2022
- Performed initial response-screening following protocols under the direction of the supervising physician
- Performed initial and ongoing assessment of patients, utilizing established guidelines
- Cleaned, prepared and maintained examinations rooms and treatment areas
- Prepared patients for examinations, procedures and treatments
- Assisted with examinations, procedures, and treatments
- Prepared and administered oral and parenteral (excluding IV) medications and immunizations as directed by supervising physician and as permitted by state law
- Maintained medication and immunization records
- Organized and reviewed incoming test results and forwarded to physician
- Tracked impending test results
- Followed up with patients as needed
- Prepared specimens for outside lab testing, as ordered by the physician
- Performed electrocardiography and respiratory testing
- Performed phlebotomy, including venipuncture and capillary puncture
- Assumed responsibility for inventory of clinical supplies, ensuring adequate levels are kept, and organized, on an ongoing basis
- Unpacks and verifies proper receipt of supplies, handling any necessary returns or rejections
- Utilized autoclave and biological indicators, as per policy
- Scheduled patients inpatient/outpatient admissions and procedures.
Purchasing Department
Turtle & Hughes Inc.
Edison, NJ
04.2007 - 04.2008
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales
- Computed and created purchase orders in the computer system to monitor stock levels, verify purchase requisitions and expedite customer orders
- Tracked inventory shipments and prepared spreadsheets detailing item information
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
Education
Bachelor of Health Science - Online
Seminole State College of Florida
true05-2026
National HealthCare Association (NHA) - CCMA and CMAA Certification
Valencia Community College
Kissimmee, FL12.2021
Associate of Arts - Travel And Tourism
Hesser College
Manchester, NH05.2003
Skills
- Verbal and written communication
- Type 50-60 WPM
- Interpersonal Communication
- Adaptability
- Multi-Line Phone Systems
- Microsoft Office, Excel, Word
- EKG set up and monitoring
- Team player
- Bilingual Spanish/English
- Conflict Mediation
- Adult AED and CPR
- Company culture and values
- Emergency Situations Management
- First Aid
- Indirect Patient Care
- HIPAA Compliance
- Patient-focused care
- Understands medical procedures
- Clinical Documentation
- Medical terminology proficiency
- Lab Equipment Operation
- Immunization Administration
Timeline
Clinical Medical Assistant
Advent health
02.2022 - 08.2022
Bilingual Flight Attendant
Jetblue Airways
04.2008 - Current
Purchasing Department
Turtle & Hughes Inc.
04.2007 - 04.2008
Bachelor of Health Science - Online
Seminole State College of Florida
National HealthCare Association (NHA) - CCMA and CMAA Certification
Valencia Community College
Associate of Arts - Travel And Tourism
Hesser College
Similar Profiles
Patrick GrahamPatrick Graham
Lead Materials Specialist at JetBlue Airways Corp.Lead Materials Specialist at JetBlue Airways Corp.
TARYN STEPHENTARYN STEPHEN
INFLIGHT CREW at Jetblue Airways CorpINFLIGHT CREW at Jetblue Airways Corp
Tammy DowseTammy Dowse
Customer Service Representative at JetBlue AirwaysCustomer Service Representative at JetBlue Airways
Xavier JohnXavier John
Cabin Crew at JETBLUE AIRWAYSCabin Crew at JETBLUE AIRWAYS
Tibisay Diaz FernandezTibisay Diaz Fernandez
Customer Service Representative at Panera BreadCustomer Service Representative at Panera Bread