Cynthia Burzinski
Irving,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Appointment Setter
Vic Vaughn Toyota Of Boerne
08.2022 - 09.2023
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Customer Service Representative
United States Mint
11.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Sales Agent
SHS Group
08.2020 - 10.2021
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Sales Representative
Publishers Preferred
02.2015 - 07.2020
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Representative
Younger And Younger Mangement
03.2013 - 09.2013
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
D.C. Everest
Schofield, WISkills
- Incoming Call Reception
- Telephone Etiquette
- Customer Service
- Natural Script Reading
- Clear Communication
- Positive Attitude
- Overcoming Objections
- Computer Skills
- Customer Rapport
- Attention to Detail
Timeline
Appointment Setter
Vic Vaughn Toyota Of Boerne
08.2022 - 09.2023
Customer Service Representative
United States Mint
11.2021 - 10.2022
Sales Agent
SHS Group
08.2020 - 10.2021
Sales Representative
Publishers Preferred
02.2015 - 07.2020
Sales Representative
Younger And Younger Mangement
03.2013 - 09.2013
D.C. Everest
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