Cynthia Butcher
Niceville,FL
Summary
Driven Pharmacy Technician with experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
Serenity Health Chiropractic
08.2023 - 12.2024
- Created contracts for payment plans with customers and liaised with patients on inquiries, appointment requests and billing questions.
- Performed interviews of potential employees, evaluated interview results, and developed final list of candidates for final decision.
- Managed electronic and paper files and records for 300+ clients and adhered to safety procedures to prevent breaches and data misuse.
- Compliance Officer for Chiropractic clinic assisting processes and procedures, complying with OSHA and HIPAA regulations.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Registered Pharmacy Technician
Walgreens
11.2021 - 04.2023
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled over 300 prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Employee of the month for Excellent customer service.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
Lead Patient Service Specialist
Select Physical Therapy
11.2020 - 11.2021
- Oversee 6 clinics and 11 employees, training, and professional growth of employees.
- Worked closely with Regional Director and Revenue Cycle Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Collaborated with Senior Vise President of Operations and Regional Director to achieve consistency in operating procedure across 12 locations.
- Personally chosen to be Patient Engagement coordinator for entire east market. Implemented weekly positivity chalkboard which was recognized twice by Selects division president and featured on Select Medical Portal that reached over 1800 locations.
- Received 6 awards for outstanding service.
Education
High School Diploma -
Stephenville High School
Stephenville, TX1992
Skills
- Prescription Refill Fulfillment
- Reviewing Patient Information
- Drug Storage Procedures
- Cash Register Operation
- Excellent multi-tasking ability
- Filling and Labeling
- Organization and Prioritization
- Receiving Incoming Supplies
- Ordering and Stocking Medications
- Confidentiality and HIPAA
- Immunizations
- Medication dispensing
Certification
- CPhT - Certified Pharmacy Technician
- Adult, Child and Baby First Aid/CPR/AED Certification 07/2023
- ASHP accredited Walgreens Pharmacy Technician Training Program 02/05/2022
Timeline
Office Manager
Serenity Health Chiropractic
08.2023 - 12.2024
Registered Pharmacy Technician
Walgreens
11.2021 - 04.2023
Lead Patient Service Specialist
Select Physical Therapy
11.2020 - 11.2021
- CPhT - Certified Pharmacy Technician
- Adult, Child and Baby First Aid/CPR/AED Certification 07/2023
- ASHP accredited Walgreens Pharmacy Technician Training Program 02/05/2022
High School Diploma -
Stephenville High School
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