Cynthia Camacho
Orlando
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable Quick Services Restaurant at magic Kingdom offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Passionate Trainer with extensive knowledge of Cashier, Quick Services and Costumer services training and proven success working with clients. Devoted to long-lasting and comprehensive results for every client. Trained in Cashier, Kitchen and Quick Service Restaurant and CDS and HUB use. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Cashier
Walt Disney World Resort
11.2022 - Current
- Monitored self-checkout systems and provided help in resolving complex problems.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Processed refunds and exchanges in accordance with company policy.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
Trainer
Walt Disney World Resort
10.2022 - Current
- Facilitated virtual, in-person and blended learning sessions.
- Worked with vendors to customize courseware to accommodate business needs.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Analyzed team performance and identified opportunities for additional training.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
- Developed job-specific competencies and performance standards.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Monitored participant workflow and behaviors throughout training process.
Costumer Services
Walt Disney World Resort
10.2022 - Current
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
- Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Arts - Interior Architecture
Valencia College
Orlando, FLHigh School Diploma -
Colegio Claret
Maracaibo, Zulia, Venezuela07.2019
Skills
- Refunds and exchanges
- Inventory Stocking
- Problem-Solving
- Written and verbal communication
- Customer Transactions
- Organizational abilities
- Customer Service
- Cash handling expertise
- Compliance Training
- Employee Interviewing
- Decision-Making
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cashier
Walt Disney World Resort
11.2022 - Current
Trainer
Walt Disney World Resort
10.2022 - Current
Costumer Services
Walt Disney World Resort
10.2022 - Current
Associate of Arts - Interior Architecture
Valencia College
High School Diploma -
Colegio Claret
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