Cynthia Campbell
Morrisville,PA
Summary
Dynamic professional with expertise in managing time, teams, and projects effectively. Skilled in navigating different work environments to drive project success. Committed to achieving measurable outcomes and enhancing operational efficiency.
Overview
19
19
years of professional experience
Work History
Overnight grocer employee
Giant Food Stores
08.2023 - 11.2024
- Managed inventory levels to ensure product availability and minimize waste.
- Trained and mentored new team members on store operations and customer service standards.
- Implemented process improvements that enhanced operational efficiency in stock replenishment.
- Oversaw daily merchandising activities, ensuring compliance with company standards and promotional setups.
Mortgage servicing professional
Cenlar FSB
05.2021 - 08.2023
- Managed mortgage payment processing and escrow analysis to ensure accuracy and compliance with regulations.
- Resolved customer inquiries regarding loan statuses and payment issues, enhancing client satisfaction.
- Coordinated with internal departments to streamline workflows and improve efficiency in servicing operations.
- Trained new team members on mortgage servicing procedures, fostering a collaborative work environment.
Front end employee and customer service representative
Wegmans Food Market Inc.
12.2005 - 05.2021
- Delivered exceptional customer service, ensuring satisfaction and fostering loyalty.
- Assisted in maintaining clean and organized store environment, adhering to company standards.
- Collaborated with team members to efficiently manage inventory and product displays.
- Trained new employees on operational procedures and customer interaction techniques.
Education
High School Diploma - Business
Trenton Central High School
Trenton, NJCertificate - Medical Billing/Coding
Fortis Institute
Lawrenceville, NJ01.2018
Certificate - Certified Medical Assistant
Harris School of Business
Hamilton, NJ06.2014
Skills
- Verbal and written communication
- Microsoft Office proficiency
- Multi-tasking ability
- Documentation accuracy
- CPR certification
- Remote call center/ chat team
- Office procedures knowledge
- Customer service expertise
- Business correspondence skills
- Medical records management
- Appointment scheduling and billing
- Insurance claim processing (CMS 1500)
- Insurance EOBs and authorizations
- Merchandise stocking and displays
- Supervision of new hires
- Cash handling expertise
Timeline
Overnight grocer employee
Giant Food Stores
08.2023 - 11.2024
Mortgage servicing professional
Cenlar FSB
05.2021 - 08.2023
Front end employee and customer service representative
Wegmans Food Market Inc.
12.2005 - 05.2021
High School Diploma - Business
Trenton Central High School
Certificate - Medical Billing/Coding
Fortis Institute
Certificate - Certified Medical Assistant
Harris School of Business