Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Work Availability
Timeline
Hi, I’m

Cynthia Castellanos

Professional Profile
Katy,TX
Cynthia Castellanos

Summary

Customer service oriented, patient centered professional with a collaborative approach to access, plan, manage, and advocate for options and services. Communicates effectively with others in fast-paced environments and to meet individuals needs and coordinate's available resources to promote quality outcomes.

Overview

10
years of professional experience
8
years of post-secondary education
2
Languages

Work History

Self
Katy, TX

Caregiver
08.2018 - Current

Job overview

  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Shopped for groceries regularly in order to keep house stocked with necessities.

Tommy Hilfiger
Katy, TX

Sales Associate
04.2018 - 08.2018

Job overview

  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Recommended accessories and complementary purchases to boost revenue.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Maintained records related to sales, returns and inventory availability.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.

Simon Property Group
Katy, TX

Guest Service Representative
05.2016 - 09.2016

Job overview

  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $10,000 of dollars in business.
  • Maintained up-to-date knowledge of product and service changes.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.

Kids R Kids Learning Academy
Katy, TX

Childcare Provider
07.2013 - 03.2016

Job overview

  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.

Education

Southern New Hampshire University
Hooksett, NH

Bachelor of Arts from Human Services
08.2020 - 03.2023

Ultimate Medical Academy
Clearwater, FL

Associate of Science from Human Services
04.2019 - 06.2020

Cinco Ranch High School
Katy, TX

High School Diploma
08.2009 - 06.2013

Skills

    MS Office

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Accomplishments

    Academic Honors:

  • Ultimate Medical Academy Deans List
  • Southern New Hampshire University Honor Roll Fall 2022, Spring 2022, Winter 2023, Deans List Summer 2021

Volunteer Experience

YMCA Turkey Dash- Katy, TX

  • Set-up activities, monitored children, and played games with them.
  • Cheer along race course.
  • Helped at water station throughout the race course.

Katy Christian Ministries- Katy, TX

  • Sorted food donations and prepared food boxes for pick up by members of the community in need.
  • Plant vegetables and flowers in garden.

The Arc of the United States (Katy Chapter)- Katy, TX

  • Spend time with Texans with intellectual and developmental disabilities (IDD).
  • Assist with crafts and maintaining order in small group with adults with IDD.
  • Monitor snack and meal times.
Availability
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Timeline

Southern New Hampshire University

Bachelor of Arts from Human Services
08.2020 - 03.2023

Ultimate Medical Academy

Associate of Science from Human Services
04.2019 - 06.2020

Caregiver

Self
08.2018 - Current

Sales Associate

Tommy Hilfiger
04.2018 - 08.2018

Guest Service Representative

Simon Property Group
05.2016 - 09.2016

Childcare Provider

Kids R Kids Learning Academy
07.2013 - 03.2016

Cinco Ranch High School

High School Diploma
08.2009 - 06.2013

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Cynthia CastellanosProfessional Profile