Cynthia Castillo
Gentry,AR
Summary
Results-driven administrative and operations professional with over 10 years of experience in customer service, office administration, team leadership and process management. Proven success in supervising staff, improving workflow efficiency and maintaining high standards of productivity and quality in fast-paced environments. Bilingual in Spanish and English.
Overview
15
15
years of professional experience
Work History
Temp Supervisor/General Office Clerk
Serco Global Services
Rogers, AR
10.2023 - Current
- Promoted to temporary supervisor in January 2026 based on performance and leadership abilities
- Supervise and provide daily supports to a team of 21 employees
- Assist with onboarding new hires.
- Monitor team workflow and maintain productivity and quality standards
- Serve as liaison between team members and upper management.
- Process healthcare.gov applications while ensuring accuracy and compliance with company and government guidelines.
- Communicate with consumers regarding discrepancies, missing documentation and application updates.
BILLING/INSURANCE COORDINATOR
My Village Pediatric Dentistry
Bentonville, AR
09.2016 - 09.2018
- Planned and supervised billing and collection operations
- Prepared and sent invoices
- Followed up on outstanding payments
- Helped solve issues & answer any questions that client may have had about their account
- Ensured that payments taken throughout the day matched our roster
- Sent claims out to insurances and followed up on any unpaid claims
- Gathered and compiled data for weekly and monthly reports pertaining to claims approvals, denials and pending claims.
RESIDENT SERVICES DIRECTOR ASSISTANT
Morningside of Springdale
Springdale, US
08.2011 - 09.2016
- Helps manage, organize & ensure things run smoothly throughout the day
- Answer phones, greet visitors, schedule appointments
- Collate and help distribute mail
- Maintain filing systems as well as help prepare and edit reports
- Ensure monthly assessments were up to date
- Onboarded new employees
- Provided leadership by setting goals and objectives while motivating staff to achieve them.
Education
Some College -
NWACC
High School Diploma - undefined
Siloam Springs High School
Certified Nurse Assistant - undefined
Skills
- Administrative tasks
- Staff management
- Customer Service
- Organized
- Detail-Oriented
- Team Player
- Self-Motivated
- Fluent in Spanish/English
languages
SPANISH
Fluent
Timeline
Temp Supervisor/General Office Clerk
Serco Global Services
10.2023 - Current
BILLING/INSURANCE COORDINATOR
My Village Pediatric Dentistry
09.2016 - 09.2018
RESIDENT SERVICES DIRECTOR ASSISTANT
Morningside of Springdale
08.2011 - 09.2016
High School Diploma - undefined
Siloam Springs High School
Certified Nurse Assistant - undefined
Some College -
NWACC