Edricka Gilliam

• Processed incoming and outgoing mail daily utilizing postage machines when necessary.
• Organized files, developed spreadsheets and presentations using Microsoft Office Suite.
• Assisted with filing and organizing documents, records and other materials.
• Responsible for maintaining confidentiality of sensitive company information.
• Provided general administrative support including data entry, typing, photocopying, scanning and faxing documents.
• Ensured all incoming mail was sorted into respective departmental mailboxes.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Maintained filing systems, both electronic and physical, for easy document retrieval.

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Driving tuggers

Loading and unloading on van lines

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Organized physical files on an ongoing basis to ensure efficient retrieval times.
• Utilized computer software programs to create reports, labels, forms.
• Scanned documents into digital formats ensuring accuracy of content.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Learned and adapted quickly to new technology and software applications.
• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.

• Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
• Enhanced system performance by implementing and maintaining remote infrastructure management tools.
• Established strong relationships with vendors, negotiating favorable terms on hardware and software purchases for clients'' benefit.
• Spearheaded the transition to cloud-based services, enhancing flexibility and reliability of managed systems.
• Troubleshot complex technical issues, providing effective resolutions for clients in a timely manner.
• Reduced downtime for clients by proactively monitoring and resolving infrastructure issues.
• Conducted regular audits of remote infrastructure systems to identify areas for improvement and ensure optimal performance.
• Conducted regular performance reviews for team members, identifying areas of improvement and providing necessary coaching to enhance their skills in Remote Infrastructure Management.
• Optimized network efficiency with routine maintenance and updates to remote infrastructure components.
• Provided technical support to customers via phone or email regarding their remote infrastructure needs.