Cynthia Cavazos
Weslaco
Summary
Dedicated professional with proven expertise in Workers' Compensation and Reception roles at Redlands Christian Migrants Association. Excelled in delivering top-notch customer service and managing claims with precision. Demonstrates exceptional organizational skills and a commitment to going above and beyond, ensuring efficient operations and client satisfaction.
Overview
11
11
years of professional experience
Work History
Worker’s Compensation Specialist
Redlands Christian Migrants Association
10.2020 - 09.2024
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Receptionist
Redlands Christian Migrants Association
01.2014 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Department Of Education
Tallahassee, FL05-1994
Skills
- Provides excellent customer service
- Follows up with each claim to provide the best support
- Always available and goes above and beyond
- Has great organizational skills, manage time effectively and prioritize tasks
Languages
Bilingual
Full Professional
Interests
- Enjoy participating in dancing and exercising and mental well-being
- Likes to be on time everyday, is responsible, professional and reliable
- Great personality and easy to get along with
Timeline
Worker’s Compensation Specialist
Redlands Christian Migrants Association
10.2020 - 09.2024
Receptionist
Redlands Christian Migrants Association
01.2014 - 09.2024
High School Diploma -
Department Of Education
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