Cynthia Cephus
Birmingham,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Senture
Birmingham, AL
11.2022 - 04.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Claims Customer Service Representative
QRM
Birmingham, AL
08.2020 - 11.2022
- Provided customer service to clients regarding their insurance claims inquiries.
- Gathered and analyzed information from customers, evaluated claim eligibility, and completed necessary paperwork for processing.
- Resolved customer complaints in a timely manner and documented details of each interaction with customers.
- FNOL (First Notice Of Loss) for automobile accidents, natural disasters, work mens compensation, and homeowners.Placing claims with the respective insurance companies. Taking claims for over 100 different companies.
Parts Clerk
BJCTA
Birmingham, AL
03.2018 - 05.2020
- Maintained accurate inventory records and performed periodic cycle counts.
- Managed the receiving, stocking, and issuing of parts in accordance with established procedures.
- Received, unpacked, sorted, labeled and stored incoming parts and supplies.
- Developed positive relationships with vendors to ensure timely delivery of parts.
- Assisted in resolving discrepancies between invoices and purchase orders.
- Verified part numbers, descriptions, quantities on all incoming shipments.
- Researched pricing information for special orders as needed.
- Created purchase orders based on approved requisitions from internal departments.
Customer Service Representative
DST Health Solutions
Birmingham
08.2015 - 06.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College (No Degree) -
Alabama A&M University
Normal, ALSkills
- Product Knowledge
- Consultative Sales
- Report Generation
- Inbound and Outbound Calling
- Scheduling
- Account updating
- Complaint resolution
- Data Entry
- Call Management
- Information Security
- Follow-up skills
- Multi-Task Management
- Call center experience
- Order Processing
- Administrative Support
Timeline
Customer Service Representative
Senture
11.2022 - 04.2024
Claims Customer Service Representative
QRM
08.2020 - 11.2022
Parts Clerk
BJCTA
03.2018 - 05.2020
Customer Service Representative
DST Health Solutions
08.2015 - 06.2018
Some College (No Degree) -
Alabama A&M University