Cynthia Chaparro
El Paso,TX
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team and organizational levels. Offering 15yrs of combined experience balancing administrative and clinical duties to achieve high quality comprehensive health care, patient satisfaction and excellent customer service. Multitasking and prioritizing workloads with little or no supervision. Committed to improving patient outcomes through innovative solutions, patient centered approach and promoting preventative care. Detail oriented and efficient in a fast-paced environment
Overview
10
10
years of professional experience
1
1
Certification
Work History
NRCMA
WellMed Medical Management
12.2017 - Current
- Serve as the first point of contact for patients, pharmacies, hospitals, specialists, managing interactions via multiple communication channels.
- Interview and engage with patients by cultivating trust and rapport to obtain medical history, document chief complaints and vital signs in a timely manner.
- Participate daily in programed tablet delivery to the patient's home where vitals are taken and medication reconciled to prepare them for their appointment.
- Closely working with clinicians providing support, prepping charts, obtaining medical records while maintaining HIPPA regulations.
- Collaborate and coordinate with local Facilities/Entities to facilitate patient care.
- Provide patient education to support and manage chronic conditions, and preventative screenings
- Participate in team meetings to improve flow, quality measures and Medication Adherence.
- Led and assisted in the development of onboarding medical assistants.
- Conducted inventory using facility reporting records.
- Manage logs following company procedure standards.
- Provide backup support and assist in the supervision of work and performance of clinic staff as instructed.
Medical Assistant
MT. West Family Health Center
04.2016 - 12.2017
- NRCMA
Medical Assistant
The Foot Institute
08.2015 - 04.2016
- NRCMA
Education
High School Diploma -
Western Technical College
El Paso, TX05.2009
Skills
- Bilingual (English/Spanish)
- Microsoft office/ 40 words per minute/ EMR Clinical/Administrative
- Critical thinking, problem anticipation and Resolution
- Team Building planning and coordinating
- Interpersonal communication
- Phlebotomy, specimen collection and processing, inventory and supply management, EKG, injection administration
- HIPPA Compliance
- Dependable and responsible
- Organization and time management
- Customer service
- Flexible and adaptable
- Multitasking Abilities
Certification
- NAHP- National Registered Medical Assistant
- American Heart Association - BLS/CPR
Timeline
NRCMA
WellMed Medical Management
12.2017 - Current
Medical Assistant
MT. West Family Health Center
04.2016 - 12.2017
Medical Assistant
The Foot Institute
08.2015 - 04.2016
High School Diploma -
Western Technical College