Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Cynthia Charley Riggins

MCloud,USA

Summary

Dedicated and reliable professional with a strong commitment to work performance and a readiness to acquire new skills. Experienced in security roles, adept at safeguarding personnel and property while effectively responding to emergencies, including criminal incidents and medical crises. Known for maintaining vigilance and attentiveness, with a proven ability to anticipate potential issues and intervene proactively. Seeking a stable position that offers opportunities for growth and reignites passion for the work.

Overview

18
18
years of professional experience
1
1

Taser Certification Correctional Officer and Armed

Work History

Unarmed/ Amed Security Guard

Global Security
06.2023 - Current
  • (Gaillardia post) Secure premises, greeting customers at gated residential community and country club. Monitoring access control, by monitoring CCTV, and verifying approve guests, directing, escorting, and assisting customers, vendors and contractors answering phone, documenting and reporting incidents and daily activities.
  • Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
  • Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
  • Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
  • Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
  • Conducted regular safety inspections of the premises, identifying and addressing potential hazards promptly.
  • Detected suspicious activity by vigilantly observing surroundings and monitoring access points during shifts.
  • Prevented unauthorized entry into restricted areas by strictly enforcing access control policies in accordance with client requirements.
  • Circulated among visitors, patrons, and employees to preserve order and protect property.
  • Monitored all doors and windows of [Number]-foot [Type] facility to prevent entry of unauthorized individuals.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Collaborated with law enforcement agencies, providing detailed reports on incidents and assisting in investigations.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Streamlined communication between team members using radio equipment, improving efficiency in carrying out assigned tasks.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Upheld professional appearance and demeanor at all times, representing the security team in a positive light to clients and visitors.
  • Wrote [Timeframe] reports detailing visitors, incidents, and resolutions.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Unarmed Security Officer

Elite Protective Services
08.2024 - 06.2025
  • (Gaillardia post) Secure premises, greeting customers at gated residential community and country club. Monitoring access control, by monitoring CCTV, and verifying approve guests, directing, escorting, and assisting customers, vendors and contractors answering phone, documenting and reporting incidents and daily activities.

Unarmed Security Officer

Steel Protective Services
01.2023 - 07.2024
  • (Rose Creak ) Secure premises, greeting customers at gated residential community access control, by monitoring CCTV, and verifying approve guests, contractors and escorting school buses, assisting and informing of any issues incidents or complaints via tenants, documenting and reporting incidents documenting illegal parking.

Unarmed Security Officer

Allied Universal
01.2022 - 09.2023
  • (United Protective Services) Secure premises, greeting customers at gated residential community and country club. Monitoring access control, by monitoring CCTV, and verifying approve guests, directing, escorting, and assisting customers, vendors and contractors also assisting property management team, keeping them informed of any issues incidents or complaints via tenants, documenting and reporting incidents and daily activities. For 6 months I was Site Supervisor and trained new hire.

Unarmed Security Officer

Rockwall Security Associates, LLC
10.2021 - 01.2022
  • Secure premises by patrolling property Worked part-time.

Teacher

Putman Christian Childcare Center
10.2020 - 05.2021
  • Worked part-time, assisted lead teacher and supervised children with activities, helped to organize activities and kept daily records of student progress.

Teacher Assistant

SUNBEAM FAMILY SERVICES
01.2020 - 10.2020
  • I was supposed to Work with at-risk children due to COVID we never got the children enrolled in this new program during my time on board, so we were instructed to do virtual teaching.

Unarmed Security Officer

G4S Security Customs Protection Officers
07.2016 - 01.2020
  • Worked at a Public Library post. Secure premises and personnel greeted customers daily, monitored CCTV, assisted library manager, staff when requested and customers, patrolled the parking lot, documented, and reported all incidents and daily activities.

Correctional Officer

Municipal Jail
08.2010 - 06.2015
  • My responsibility was promoting safety and enforcing rules and regulations. Implementing policies rules within the jail and courtroom. I assisted with preparing, maintaining, and addressing complaints from inmates and staff. I assisted staff with completing workload assignments: booking and releasing inmates, processing bail money, and writing out receipts prior to releasing inmates, assisting in the courtroom per judge for drug testing detainees, and assisting with fingerprinting inmates and civilians. Transported inmates to hospitals. After 1 year I was promoted to Assisted Jails Supervisor I became an FTO Field Training Officer and trained all new hires in the correctional department at Fairhope Municipal Jail.

Correctional Officer

Mobile County Jail
10.2007 - 08.2010
  • My responsibilities were to promote safety, enforcing rules and regulations within the department. Booked and released inmates, monitored inmates’ movement throughout the facility, conducted cell searches, pat downs, fingerprints, monitored inmates on yard and kitchen detail.

Education

High School Diploma -

Murphy High School
Mobile, AL
04.1986

Skills

  • Security
  • Customer service
  • Front Desk
  • Surveillance
  • Curriculum Development
  • Teaching
  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace safety
  • Punctuality
  • Incident reporting
  • CCTV monitoring
  • Emergency response
  • Reporting skills
  • First aid certified
  • Emergency awareness
  • Access control
  • Security operations experience
  • Complex Problem-solving
  • Reliability
  • Mobile patrols
  • ID verification
  • Patrol techniques
  • Superb surveillance skills
  • Sensitive information handling
  • Perimeter security
  • De-escalation techniques
  • Staff management
  • Security equipment operation
  • Interpreting procedures and instructions
  • Firearms expertise
  • Dispatch
  • Lockdown procedures
  • Contraband identification
  • Law enforcement liaison
  • Security procedures
  • Defensive driving
  • Crowd control
  • Conflict resolution
  • Radio communication
  • Detail orientation
  • Parking enforcement
  • Key control management
  • Grounds monitoring
  • Security operations
  • Honest and dependable
  • Active listening
  • Reliable and responsible
  • Attentive and observant
  • Adaptable and flexible
  • Team leadership
  • Data entry
  • Visitor screening

Accomplishments

  • Achieved promotions by completing a new hire training training program accuracy and efficiency.
  • Supervised team of 11 staff members.
  • Documented and resolved staff complaints which led to less turnovers.

Certification

  • Guard Card Armed and Unarmed
  • September 2023 to September 2024

Languages

English

Timeline

Unarmed Security Officer

Elite Protective Services
08.2024 - 06.2025

Unarmed/ Amed Security Guard

Global Security
06.2023 - Current

Unarmed Security Officer

Steel Protective Services
01.2023 - 07.2024

Unarmed Security Officer

Allied Universal
01.2022 - 09.2023

Unarmed Security Officer

Rockwall Security Associates, LLC
10.2021 - 01.2022

Teacher

Putman Christian Childcare Center
10.2020 - 05.2021

Teacher Assistant

SUNBEAM FAMILY SERVICES
01.2020 - 10.2020

Unarmed Security Officer

G4S Security Customs Protection Officers
07.2016 - 01.2020

Correctional Officer

Municipal Jail
08.2010 - 06.2015

Correctional Officer

Mobile County Jail
10.2007 - 08.2010

High School Diploma -

Murphy High School

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