Cynthia Chasteen

Label Estimator - 14 years

• Analyzed project specifications to create accurate cost estimates for various printing and packaging solutions.
• Collaborated with project managers to assess project feasibility and align estimates with client budgets.
• Reviewed historical data to refine estimating processes and enhance accuracy of future proposals.
• Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
• Gathered cost and material data for accurate and up-to-date information on material and labor costs.

• Managed front desk operations, ensuring exceptional customer service and efficient appointment scheduling.
• Coordinated communication between departments to streamline operations and enhance visitor experience.
• Maintained accurate records of visitor logs and appointments for effective tracking and reporting.
• Developed positive relationships with clients, contributing to increased customer satisfaction ratings.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.

• Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely follow-up.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.