Cynthia Chavira
Bellflower,USA
Summary
Energetic and customer-focused professional with 6 years of experience delivering high-quality service in both residential and commercial environments. Adept at managing a variety of service issues, including billing inquiries, service cancellations, contractual matters, and equipment concerns. Known for handling customer interactions with professionalism, courtesy, and efficiency. Skilled at multitasking, problem-solving, and maintaining a positive, solution-oriented approach to meet customer needs. Proven ability to work independently and collaborate with teams to ensure customer satisfaction and operational success. Strong communication skills, a keen eye for detail, and a commitment to continuous improvement.
Overview
8
8
years of professional experience
Work History
Sustainability Advisor
Republic Services
02.2025 - Current
- Oversaw management of commercial, industrial, and multifamily accounts within Brea, ensuring client satisfaction and operational efficiency.
- Spearheaded implementation of SB 1383 auto-enrollment in Brea, proactively engaging businesses to conduct needs assessments and execute service activations.
- Executed in-person site visits to assess waste streams and identify service gaps.
- Formulated and delivered tailored service proposals, incorporating container sizing, service frequency adjustments, and cost implications.
- Spearheaded revenue growth initiatives by enhancing service levels, upgrading equipment, and implementing recycling and organics programs.
- Analyzed account data overages and contamination trends to recommend strategic service modifications.
- Facilitated on-site training sessions and outreach events for property managers, business owners, and staff to enhance program adoption.
- Engaged with city officials and municipal partners to enhance enforcement efforts and streamline waiver processing.
- Managed processing and evaluation of recycling and organics waiver requests to ensure documentation accuracy.
- Oversaw detailed activity tracking, follow-ups, and account documentation within internal systems.
Customer Service Specialist
Republic Services
04.2024 - Current
- Respond to routine customer service inquiries for both residential and commercial accounts, addressing service issues and concerns with professionalism and respect
- Handle a variety of service matters, including billing questions, service cancellations, price adjustments, equipment issues, and contractual obligations, via inbound and outbound calls
- Ensure timely follow-up on all customer communications (calls, emails, and faxes), working to resolve issues efficiently and thoroughly
- Review individual performance metrics with my manager to track progress and implement improvement plans as needed
- Accurately log service data into the system for billing and scheduling purposes, ensuring records are up-to-date and easy to access for future reference
- Maintain comprehensive documentation of customer interactions, enabling effective tracking of inquiries and resolutions
Associate
In N Out Burger
03.2018 - 04.2024
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Demonstrated ability to accurately count and record inventory levels
- Demonstrated excellent customer service skills by greeting customers, responding to inquiries, and resolving complaints
- Held team members accountable during shift by effectively coaching to improve performance
- Demonstrated ability to operate grills, deep fryers and other kitchen equipment in a professional manner
Barista
Starbucks
01.2021 - 12.2021
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Welcomed customers and answered questions regarding menu items and preparation methods
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records
- Trained new staff members on proper espresso machine use, drink preparation methods and customer service etiquette
Education
Bachelor of Arts - Criminal Justice
Cal State University of Fullerton
05.2024
High School Diploma - undefined
Bellflower High School
05.2020
Skills
- Time Management
- Strategic Problem-Solving
- Positive Attitude
- Ability To Multitask
- Team Leadership
- Technical Support
- Customer Service
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Sustainability Advisor
Republic Services
02.2025 - Current
Customer Service Specialist
Republic Services
04.2024 - Current
Barista
Starbucks
01.2021 - 12.2021
Associate
In N Out Burger
03.2018 - 04.2024
Bachelor of Arts - Criminal Justice
Cal State University of Fullerton
High School Diploma - undefined
Bellflower High School