Cynthia Chevez
Ontario,CA
Summary
Expert in optimizing supply chains and enhancing service delivery. Strong team collaboration skills complemented by quality assurance expertise, driving significant improvements in customer satisfaction and operational efficiency.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
13
13
years of professional experience
Work History
Managing Director
Self Employed- C&C Logistics Llc
Ontario, CA
01.2016 - Current
- Developed and implemented strategic logistics plans to optimize supply chain efficiency.
- Led operational initiatives that improved service delivery and reduced turnaround times.
- Managed client relationships, ensuring customer satisfaction and retention through tailored solutions.
- Oversaw financial performance, analyzing budgets to drive cost-effective operations.
Customer Care Representative
Subway
Chino, CA
02.2014 - 01.2016
- Resolved customer inquiries and complaints efficiently to enhance satisfaction and retention.
- Trained new staff on service protocols and company policies to ensure consistent performance.
- Managed daily operations, including inventory control and cash handling procedures, to maintain accuracy.
- Implemented process improvements that streamlined workflow and reduced service time during peak hours.
Customer Service Cashier
Office Depot Inc
Pomona, CA
06.2013 - 12.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted in training new staff on operational procedures and customer interaction strategies.
Education
Licensed Esthetician -
Salon Success
Upland, CA01-2022
High School Diploma -
Walnut High School
Walnut, CA06-2013
Skills
- Operations Management
- Staff Management
- Quality Assurance
- Team Collaboration
- Problem Solving
- Adaptability
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Managing Director
Self Employed- C&C Logistics Llc
01.2016 - Current
Customer Care Representative
Subway
02.2014 - 01.2016
Customer Service Cashier
Office Depot Inc
06.2013 - 12.2013
Licensed Esthetician -
Salon Success
High School Diploma -
Walnut High School