Cynthia C. McInerney
Horseheads
Summary
**Administrative professional possessing skills managing volunteers and staff, as well as degrees and credentials in counseling, administrative functions and disaster management.
**Experience in disaster management and operational leadership provision to diverse communities through demonstration of collaboration, creative problem solving, leadership and partnership management.
**Program management skills with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Diligent case manager with strong background in program management. Successfully led cross-functional teams to deliver complex projects on time and within scope.
Collaborative leader partners with coworkers and community organizations to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders and partners in dynamic, fast-paced settings.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Community Disaster Program Manager, ST Chapter
American Red Cross
Endicott, NY
10.2024 - Current
- Led cross-functional teams to develop and implement disaster response programs.
- Managed program budgets, ensuring alignment with organizational goals and resource allocation.
- Coordinated training sessions for volunteers, enhancing operational readiness and community engagement.
- Developed strategic partnerships with local organizations to expand service outreach and impact.
Disaster Program Manager, Southern Tier Chapter
American Red Cross
Endicott, NY
12.2022 - Current
- Led cross-functional teams to develop and implement program strategies.
- Coordinated disaster response initiatives to ensure timely resource allocation.
- Facilitated training sessions for volunteers on emergency preparedness protocols.
- Managed project timelines and deliverables to meet organizational goals.
Disaster Program Specialist
American Red Cross
Endicott, New York
01.2022 - Current
- Manage local disaster responses in a 12 county area of New York State in the Southern Tier via Disaster Action Team deployment
- Serve as local operational leadership for response in times of disaster both locally and regionally
- Manage steady state operations such as referrals and resourcing, triage of case management, and analysis of service delivery to diverse communities including urban and rural areas throughout the Western New York 27 county catchment area
- Provision of education about disaster response, preparedness and disaster cycle services in general to community partners such as government agencies, fire departments, disaster related community organizations, and other public and private community agencies
- Demonstration of effective teamwork and leadership skills and collaboration in steady and grey sky operations both with management staff and volunteer workforce
- Program planning and goal setting exhibited both in disaster response as well as in interim coverage of casework and recovery functions
- Developed knowledge of casework and casework supervisor functions within specific software application
- Planned and co-managed rollout of Duty Officer dispatching regionalization across 27 county coverage area
- Co-Functional Lead for Disaster Action Team, Western New York Region
- Interim Casework and Recovery Manager, Western New York Region (7/22 – 11/22)
Senior Counselor, Shift Leader
Pathways
Bath, New York
04.2021 - 11.2021
- Provision of youth counseling to children ages 5 to 12 in a group residential setting of a community residence; counseling involves goals and development related to daily life skills, socialization, family support and interactive structures, behavioral management, and nurturing of coping mechanisms in a trauma based informed setting
- Responsible for development of all staff scheduling in a 24/7 operation including tracking attendance and requests for time off, and also managing staff counseling and disciplinary matters and related documentation
- Maintenance, tracking and completion of Medicaid billable monthly contacts for each youth and motivation of qualified staff to meet their goals for completion-Daily entry of counseling notes into a clinical documentation system for each youth to include counseling notes, incident reports, illness and injury assessment, and daily checklists to meet safety plan and development goals
- Client Relations Success Manager, Human Services Consulting and Training (HSCT) (part time)
Director, Clinic Services
Able-2 Enhancing Potential, Inc.
10.2016 - 09.2019
- Direct supervision of 12 staff members, including clinically licensed professionals, two Coordinator positions and line level staff
- Responsible for development, maintenance and review of all clinical policies as well as administrative policies and procedures
- Ability to work with scheduling, clinical and billing software as well as resolution of office workflow issues
- Prepared biweekly payroll and manages staff scheduling
- Handle community relations as they pertain to Clinic services, plans programs, and analysis of data for service provision; developed marketing plan for Clinic as well as strategic initiatives
- Seeking employment
Sexual Assault Response Counselor/ Advocate
Sexual Assault Resource Center
11.2015 - 07.2018
- Provision of direct and indirect on call back-up for both hotline and medical accompaniment response calls in evening, on weekends and on holidays to victims of sexual assault
- Assistant to District Manager(s), Districts 5481 and 5483 - AVON
Community Educator
Rape Crisis of the Southern Tier
11.2007 - 05.2010
- Provided education to three county area of the Southern Tier of New York through diverse program offerings in different settings from during school and after school hours to community based centers and health care settings
- Responsible for helping to secure state funding through New York State Department of Health (NYSDOH) grants which required exceptional writing skills, program tracking of lessons, and number of attendees at sessions, as well as management and procurement of supplies
Chief Compliance Officer
Guthrie Health
04.2003 - 12.2007
- Developed and provided monthly detailed compliance reports to the Board of Directors of Guthrie Health, Guthrie Clinic, Guthrie Healthcare System and Corning Hospital
- Responsible for development and implementation of all compliance, code of conduct, auditing and HIPAA policies for Guthrie Health and its entities
- Served as corporate liaison with several governmental agencies including the Department of Justice, Department of Health in New York State (NYS) and in Pennsylvania (PA), and Attorney General’s Offices in NYS and PA, as well as others
Administrative Director, Primary Care and Outpatient Clinics
St. Joseph’s Hospital and Health System
Syracuse, New York
12.1998 - 07.2001
- More details available upon request
Teaching Assistant in Graduate School
St. Joseph’s Hospital
Elmira, New York
01.1992 - 01.1999
- Employed in various healthcare operations management and educational positions ranging from Teaching Assistant in Graduate School to large Health Care practice administrator positions (more information available upon request related to positions at St. Joseph’s Hospital in Elmira New York as well as Mercy Hospital of Buffalo in Buffalo, NY)
Education
Masters in Health Services Administration - Health Care Finance
University of Scranton
Scranton, PA09-1995
Bachelors of Science - Business Administration and Economics, Sociology and Spanish
Elmira College
Elmira, NY06-1992
Skills
- Proficient in use of all MS programs applications, smartphone applications, Google,and experience with usage of social media sites Also knowledgeable in specific software applications to include dispatching calls, 211 LA, and software for client casework and recovery management
- Problem-solving
- Project management
- Strategic planning
- Process improvement
- Team leadership and direction
- Policy and procedure improvements
- Good judgment
- Budgeting and resource management
- Change management
- Community outreach
- Cultural sensitivity
- Software documentation
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- DMPF (Disaster Management Program Fundamentals) Completed coursework in May 2022 in NJ
- Disaster Simulation Training (Completed coursework in June 2022 in NY- instructor led)
- Many Disaster Related Courses through American Red Cross (inquire if more info desired)
- TCI (Therapeutic Crisis Intervention) Trained and certified 7/21
- CPR/First aid Trained and Certified 10/21 (American Heart Association)
- NYS Insurance Broker License June 2020 – Life, Health, Disability and Supplemental
- Executive Leadership in Not for Profit Leadership Certificate from Corning Community College in 2018
- Rape Crisis Counselor –NYSDOH Certified 2005 and 2015
- Fellow with American College of Healthcare Executives (expired in 2010), FACHE
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Community Disaster Program Manager, ST Chapter
American Red Cross
10.2024 - Current
Disaster Program Manager, Southern Tier Chapter
American Red Cross
12.2022 - Current
Disaster Program Specialist
American Red Cross
01.2022 - Current
Senior Counselor, Shift Leader
Pathways
04.2021 - 11.2021
Director, Clinic Services
Able-2 Enhancing Potential, Inc.
10.2016 - 09.2019
Sexual Assault Response Counselor/ Advocate
Sexual Assault Resource Center
11.2015 - 07.2018
Community Educator
Rape Crisis of the Southern Tier
11.2007 - 05.2010
Chief Compliance Officer
Guthrie Health
04.2003 - 12.2007
Administrative Director, Primary Care and Outpatient Clinics
St. Joseph’s Hospital and Health System
12.1998 - 07.2001
Teaching Assistant in Graduate School
St. Joseph’s Hospital
01.1992 - 01.1999
Bachelors of Science - Business Administration and Economics, Sociology and Spanish
Elmira College
Masters in Health Services Administration - Health Care Finance
University of Scranton