Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Cynthia Colbetzor

Akron,OH

Summary

Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and retail inventory management. Proven track record in training staff and enhancing store operations, leading to improved customer satisfaction. Skilled in accurate cash handling and problem-solving, fostering a positive team environment while driving sales growth.

Overview

21
21
years of professional experience

Work History

Store Manager

Dollar General
05.2023 - Current
  • Assisted in daily store operations, ensuring compliance with safety and sanitation guidelines.
  • Supported inventory management by monitoring stock levels and conducting regular audits.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to maintain visual merchandising standards and product displays.
  • Engaged in training sessions to enhance knowledge of products and services offered.
  • Utilized point-of-sale systems to process transactions efficiently and accurately.

Cashier

Supe Store
10.2021 - 11.2022
  • Processed customer transactions efficiently using POS systems.
  • Managed cash drawer to ensure accurate financial reporting.
  • Assisted customers with product inquiries and service issues.
  • Maintained cleanliness and organization of checkout area.

Grocery Specalist

Publix
03.2020 - 10.2021
  • Managed inventory levels to ensure product availability and reduce stock discrepancies.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.

Assistant Store Manager

Dollar General
10.2018 - 03.2020
  • Supervised daily operations to ensure optimal customer service and store efficiency.
  • Trained and mentored staff on sales techniques and product knowledge.
  • Developed and implemented visual merchandising strategies to enhance product displays.
  • Coordinated inventory management processes to maintain stock accuracy and availability.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Store Manager

Dollar General
01.2005 - 10.2018
  • Analyzed sales reports to identify trends and inform strategic decisions.
  • Fostered a positive team environment through effective communication and conflict resolution.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Education

High School Diploma -

Akron East High School
Akron, Ohio
05-1984

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Accurate cash handling
  • Employee scheduling
  • Supply ordering
  • Policies and procedures
  • Shift scheduling
  • Retail inventory management
  • Employee training

Timeline

Store Manager

Dollar General
05.2023 - Current

Cashier

Supe Store
10.2021 - 11.2022

Grocery Specalist

Publix
03.2020 - 10.2021

Assistant Store Manager

Dollar General
10.2018 - 03.2020

Assistant Store Manager

Dollar General
01.2005 - 10.2018

High School Diploma -

Akron East High School

Similar Profiles

CREATE PROFILE