Cynthia Contreras
Vilseck,Germany
Summary
Highly enthusiastic customer service professional with 7 years client interface experience. Dedicated customer service representative motivated to maintain satisfaction and contribute to company success. Trusted to accept, process and safeguard internal and customer data. Government Military contractor actively meeting Army needs to fulfill soldiers training requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Site Support Specialist
I3 Corps
Vilseck, Germany
10.2023 - Current
- Assist with the administration of user accounts in Active Directory environment.
- Assist soldiers and civilians to conduct training that improves individual and unit readiness. Using high-speed internet access, computer-based training and Video Tele-Training (VTT) equipment to their professional needs and personal schedules.
- Ensure assigned classroom workstations, seating, and network connectivity are available and operational.
- Ensure the facility is available for all scheduled/non-scheduled training evolutions.
- Ensure education/training equipment is installed and that software and networks operate.
- Coordinate the installation of equipment and software upgrades, reporting system, software, or equipment failures to the Help Desk.
- Respond to directions from the Help Desk within a designated timeframe, Spearheading an increase of overall use of the capability for training through marketing of distance learning system capabilities, Developing and cultivating relationships with military organizational elements to promote the capabilities and use of the capabilities.
- Maintaining and operating with general knowledge of software applications, operating IT equipment experience, workstation set-up, networked systems.
Computer Operator
SAIC - Science Applications International
Vilseck, Germany
02.2022 - 10.2023
- Maintaining an operational state of all hardware and software of 102 PCs.
- Analyzed and determined source of system errors and malfunctions to determine appropriate resolution tactics.
- Escalated failures to system and application programming to IT support for further troubleshooting.
- Assisted with installation of software updates to computer systems.
- Interacted professionally with soldiers and inside personnel, answering questions and responding to phone and email inquiries.
- Managed client communication, scanning documents and distribution of mail.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
Receptionist Clerk
Texas Orthopedics & Sports Medicine
Austin, TX
09.2019 - 02.2020
- Patient-focused, detail oriented and computer savvy medical receptionist.
- Personable and courteous in all interactions with patients and team members and skilled at anticipating physician and practice needs.
- Effective in handling office and administrative task within busy, multi physician practices.
- Expedient in processing patient check in/ check out, verifying insurance and collecting third party claims.
- Efficient in managing appointment scheduling, patient records, medical billing and financial information.
- Retrieved faxes and uploaded documents to patient charts to maintain updated accounts.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retail Banker II/Teller Supervisor
Woodforest National Bank
Austin, TX
8 2017 - 10.2019
- Supported and managed promotional activities to increase bank exposure and reputation in local community.
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Received and counted daily inventories of cash, drafts and checks.
- Sell various bank products from checking accounts, savings, loans, etc.
- Verified amounts and integrity of every check or funds transfer.
- Teller supervisor, bank reports, money transfers, western union.
- Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations.
- Resolved problems or discrepancies concerning customers accounts.
Cashier Customer Service
HEB grocery store company
Austin, TX
11.2015 - 01.2017
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with store and product complaints.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Stocked shelves with merchandise when needed.
Cashier Food Prep
Benton Enterprises
Austin, TX
09.2014 - 06.2015
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Balanced daily transactions on a computerized point-of-sale system.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Served fresh, hot food with a smile in a timely manner.
Education
High School Diploma - Austin,TX
William B Travis High School
Austin,TX2017
Skills
- Active and critical listener
- Strong organizational skills
- Fast and eager learner
- Positive Attitude and Energetic
- Capable for analyzing and solving problems
- Effective Communication
- Office Equipment Operations
- Organization and Efficiency
- Scheduling and Calendar Management
- Documentation and Reporting
- Technical Troubleshooting
- Operational Documentation
- Compliance Training
- Video Conferencing
- Training Method Development
- DOD procedures and policies
- Contract negotiation abilities
- Active Duty in processing
Languages
English
Full Professional
Spanish
Full Professional
Certification
Government Yearly 2024 Certs
- Antiterrorism Training
- CUI Training
- Cyber Awareness Training
- Insider Threat Training
- iWatch Training
- Mandatory IT User Agreement
- OPSEC Training
- PII Training
- SHARP Training
Timeline
Site Support Specialist
I3 Corps
10.2023 - Current
Computer Operator
SAIC - Science Applications International
02.2022 - 10.2023
Receptionist Clerk
Texas Orthopedics & Sports Medicine
09.2019 - 02.2020
Cashier Customer Service
HEB grocery store company
11.2015 - 01.2017
Cashier Food Prep
Benton Enterprises
09.2014 - 06.2015
Retail Banker II/Teller Supervisor
Woodforest National Bank
8 2017 - 10.2019
High School Diploma - Austin,TX
William B Travis High School
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