Cynthia Correa
Houston
Summary
Experienced dental professional with a strong background in patient coordination and office management at Memorial City Smiles. Bilingual in English and Spanish, utilizing effective communication and active listening to improve patient satisfaction. Demonstrated success in implementing efficient office procedures and providing educational support as an Adjunct Online Dental Assistant Instructor.
Overview
25
25
years of professional experience
Work History
Adjunct Online Dental Assistant Instructor
The College of Health Care Professions -Southwest
Houston
03.2021 - Current
- Advance academic development for all students through commitment to Mission Objectives of College of Health Care Professions.In this position, I deliver the curriculum to help students achieve their educational goals.Administer classroom management; enhance positive and stimulating educational experience. I provide support and tutoring as needed.Evaluate student work through rubric-based system, delivering detailed feedback to enhance student performance.
- Demonstrated proper techniques for infection control, sterilization, chair side procedures, patient management, and laboratory skills.
- Instructed on topics such as dental anatomy, pathology, pharmacology, radiology, restorative dentistry and office practice.
Office Manager
Memorial City Smiles
Houston
11.2020 - Current
- Manage the answering service.
- Managed daily office operations and ensured efficient workflow.
- Coordinated scheduling for patient appointments and staff meetings.
- Oversaw inventory management and ordered office supplies as needed.
- Implemented office procedures to enhance productivity and service quality.
- Trained new staff on administrative processes and software systems.
- Maintained accurate patient records using electronic health record systems.
- Supported financial management by processing invoices and payments promptly.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Developed and implemented office policies and procedures.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
Regional Manager
Dentist 101
Sugar Land
08.2015 - 11.2020
- Oversaw daily operations across multiple dental clinics in the region.
- Managed staff recruitment, training, and performance evaluations for team members.
- Traveled between offices to support practice operations
- Developed and implemented strategic plans to enhance patient satisfaction.
- Coordinated marketing initiatives to promote dental services and community outreach.
- Monitored compliance with health regulations and industry standards in clinics.
- Facilitated communication between management and clinical staff to ensure efficiency.
- Analyzed financial reports to guide budget planning and resource allocation.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Resolved conflicts between customers and employees within the region.
- Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
Patient coordinator
Texcare Dental
Houston
01.2007 - 01.2014
- Verified patients insurance benefits before the patient arrived for his or her appointment.
- Coordinated patient appointments and maintained appointment schedule.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Scheduled appointments and managed patient flow in a busy dental practice.
- Communicated with patients regarding treatment plans and financial options.
- Coordinated referrals to specialists and follow-up care for patients.
- Developed patient education materials to enhance understanding of services offered.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
Chair Side Assistant/Receptionist
Gonzalez Dental Center
Houston
01.2008 - 01.2013
Chair Side Assistant/Ortho
Broadway Family Dental
Houston
01.2001 - 01.2008
Education
Associate of Science -
Houston Community College
Houston, TX05-2025
BLS Instructor -
American Heart Association
01.2023
Registered Dental Assistant -
01.2008
GED -
South Houston High School
01.2004
Skills
- Written and verbal communication
- Bilingual proficiency in English and Spanish
- Professional speaking abilities
- Active listening and persuasion
Timeline
Adjunct Online Dental Assistant Instructor
The College of Health Care Professions -Southwest
03.2021 - Current
Office Manager
Memorial City Smiles
11.2020 - Current
Regional Manager
Dentist 101
08.2015 - 11.2020
Chair Side Assistant/Receptionist
Gonzalez Dental Center
01.2008 - 01.2013
Patient coordinator
Texcare Dental
01.2007 - 01.2014
Chair Side Assistant/Ortho
Broadway Family Dental
01.2001 - 01.2008
Associate of Science -
Houston Community College
BLS Instructor -
American Heart Association
Registered Dental Assistant -
GED -
South Houston High School