Cynthia Crable
TeleTech Holdings
Hinesville,GA
19
years of professional experience
Dynamic call center manager with proven skills in team leadership and complaint handling. Focused on enhancing customer satisfaction and driving process improvements to elevate service quality.
Work History
Customer Service Representative Manager
4 Years 4 Months- Led customer service team to enhance response time and issue resolution strategies.
- Developed training programs to improve staff performance and customer satisfaction levels.
- Implemented process improvements that streamlined operations and reduced service delays.
- Analyzed customer feedback to identify trends and drive service enhancements.
- Coordinated cross-departmental initiatives to ensure seamless communication and support for customers.
- Monitored team performance metrics to ensure adherence to quality standards and objectives.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
Family Advocate
4 Years- Facilitated family engagement initiatives to enhance child development and educational outcomes.
- Developed and implemented support plans for families to address individual needs and challenges.
- Coordinated workshops and resources to empower parents in advocacy and community involvement.
- Collaborated with educators and social services to ensure holistic support for enrolled families.
- Mentored new staff on best practices in family advocacy and community resource navigation.
- Analyzed family feedback to refine support strategies, ensuring responsiveness to diverse needs.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
Head Start Family Advocate
5 Years 9 Months- Developed individualized support plans for families to enhance child development and educational outcomes.
- Coordinated resources and services to address family needs, improving access to community support systems.
- Facilitated workshops on parenting skills and child development, fostering positive family engagement.
- Conducted home visits to assess family dynamics and provide tailored advocacy and support interventions.
- Collaborated with educators to ensure alignment of services with children's developmental goals and needs.
- Monitored program compliance with federal regulations, ensuring adherence to Head Start performance standards.
- Led initiatives to strengthen partnerships with local organizations, expanding resource availability for families served.
- Managed a caseload of Head Start families efficiently and effectively, ensuring timely completion of required tasks and thorough follow-up on identified areas for support.
- Advocated for the needs of children and families within the Head Start program by participating in policy discussions at local and regional levels.
Education
High School Diploma
High School Diploma
Skills
Call center management
Workforce planning
Complaint handling
Customer satisfaction measurement
Timeline
Customer Service Representative Manager
TeleTech Holdings
03.1998 - 07.2002Read More
Family Advocate
Wtcsa Community Action Head Start
05.1994 - 05.1998Read More
Head Start Family Advocate
Fayette County Head Start
09.1983 - 06.1989Read More
Brownsville Area High School
High School Diploma
Read More
Fayette County Area Technical Sschool
High School Diploma
Read More