Cynthia Cross
White House,TN
Summary
Personable and professional Customer Service Representative bringing excellent communications skills, active listening and analytical problem-solving skills. Serving customers in every capacity to ensure satisfaction and building rapport to ensure future business.
Overview
8
8
years of professional experience
Work History
Business Development Representative/Customer Service Representative
Serra Chevrolet Buick GMC
2022.09 - 2023.09
- Determined business development opportunities and implemented effective strategy for client acquisition
- Set up potential client contacts, cultivated relationships and followed through on sales needs
- Followed up on sales leads in CRM program.
Customer Service Representative
Rhythm Chrysler Dodge Jeep Ram
2020.09 - 2022.08
- Answered 200+ calls per day and directed them to proper departments
- Provided patient and calm assistance to solve customer complaints
- Assisted customers at entrance to the right department/individual.
Customer Service Representative
Hallmark Hyundai
2019.10 - 2020.09
- Operated open board phone system
- Resolved problems or customer needs with patience and kindness
- Conversed and served refreshments to waiting customers
- Worked with customer information systems
- Built customer rapport/relationships.
Real Estate Sales Agent
Keller Williams/Century 21
2016.03 - 2020.01
- Listed, sold, and closed real estate properties in a timely and professional manner
- Successfully implemented use of lead systems to record appointments and activities
- Made use of social media through advertisements and videos.
Education
High School Diploma -
Beech Senior High School
Some College (No Degree) Real Estate -
Kaplan University
Skills
- Telephone Operator
- Problem Solving
- Excellent Communication
- Highly Motivated
- Team Player
- Direct and Retail Sales
Timeline
Business Development Representative/Customer Service Representative
Serra Chevrolet Buick GMC
2022.09 - 2023.09
Customer Service Representative
Rhythm Chrysler Dodge Jeep Ram
2020.09 - 2022.08
Customer Service Representative
Hallmark Hyundai
2019.10 - 2020.09
Real Estate Sales Agent
Keller Williams/Century 21
2016.03 - 2020.01
High School Diploma -
Beech Senior High School
Some College (No Degree) Real Estate -
Kaplan University
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