Cynthia Cross
White House,TN
Summary
Personable and professional Customer Service Representative bringing excellent communications skills, active listening and analytical problem-solving skills. Serving customers in every capacity to ensure satisfaction and building rapport to ensure future business.
Overview
8
8
years of professional experience
Work History
Business Development Representative/Customer Service Representative
Serra Chevrolet Buick GMC
09.2022 - 09.2023
- Determined business development opportunities and implemented effective strategy for client acquisition
- Set up potential client contacts, cultivated relationships and followed through on sales needs
- Followed up on sales leads in CRM program.
Customer Service Representative
Rhythm Chrysler Dodge Jeep Ram
09.2020 - 08.2022
- Answered 200+ calls per day and directed them to proper departments
- Provided patient and calm assistance to solve customer complaints
- Assisted customers at entrance to the right department/individual.
Customer Service Representative
Hallmark Hyundai
10.2019 - 09.2020
- Operated open board phone system
- Resolved problems or customer needs with patience and kindness
- Conversed and served refreshments to waiting customers
- Worked with customer information systems
- Built customer rapport/relationships.
Real Estate Sales Agent
Keller Williams/Century 21
03.2016 - 01.2020
- Listed, sold, and closed real estate properties in a timely and professional manner
- Successfully implemented use of lead systems to record appointments and activities
- Made use of social media through advertisements and videos.
Education
High School Diploma -
Beech Senior High School
Some College (No Degree) Real Estate -
Kaplan University
Skills
- Telephone Operator
- Problem Solving
- Excellent Communication
- Highly Motivated
- Team Player
- Direct and Retail Sales
Timeline
Business Development Representative/Customer Service Representative
Serra Chevrolet Buick GMC
09.2022 - 09.2023
Customer Service Representative
Rhythm Chrysler Dodge Jeep Ram
09.2020 - 08.2022
Customer Service Representative
Hallmark Hyundai
10.2019 - 09.2020
Real Estate Sales Agent
Keller Williams/Century 21
03.2016 - 01.2020
High School Diploma -
Beech Senior High School
Some College (No Degree) Real Estate -
Kaplan University
Similar Profiles
Levi SniderLevi Snider
Automotive Service Technician at Serra Chevrolet Buick Gmc NashvilleAutomotive Service Technician at Serra Chevrolet Buick Gmc Nashville
Brian KnottBrian Knott
General Motors World Class Certified Technician at Serra Of Jackson-Cadillac-Chevrolet-GMC-BuickGeneral Motors World Class Certified Technician at Serra Of Jackson-Cadillac-Chevrolet-GMC-Buick
Angelica KoslowskiAngelica Koslowski
Service Manager at Moss Bros Chevrolet GMC and BuickService Manager at Moss Bros Chevrolet GMC and Buick