CYNTHIA CROSTON
Great Falls,MT
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Surgical Dental Assistant
Northern Montana Oral Surgery
Great Falls, MT
06.2025 - 06.2026
- Prepared medications, initiated IVs, connected patients to monitors, assisted surgeon chairside, set up and disinfected surgical rooms, monitored patients during and after sedation, and performed radiographs, including PA's, Pano's, and CBCT's. Assist with all surgeries such as local and sedation. Collected patient information, completed charts, and documented during all consultations to ensure accurate records. Make sure all information is present and the correct consents are signed prior to surgery. Replenished supplies in all rooms to maintain operational readiness for procedures. Verify all information for the next day's patients on the schedule.
- Provided chairside support to surgeons during various dental procedures, including extractions and sedation
- Sterilized surgical instruments and upheld aseptic techniques in all treatment rooms
- Ensured surgical suites were ready for oral surgery procedures in Northern Montana
Office Administrative Assistant
Great Falls Honda
Great Falls, MT
03.2023 - 08.2024
- Coordinated dealership office workflows to ensure effective administrative operations.
- Balanced cash drawer daily, printed and reconciled bank deposits, and delivered deposits, bank packs, and titles to County Treasurer. Supported the title work process by organizing and preparing documentation. Managed data entry for all invoices and processed payments on accounts and car deals. Reconciled and printed monthly schedules and reports, closing each month after balancing. Answer a multi-line telephone. Attach all statements to invoices and get them ready to be paid and make sure they all balance. Ability to communicate effectively with customers, management, and staff. Answered multi-line phone system, routing calls, and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Processed vehicle paperwork, titles, and registration documents for sales transactions.
- Answered customer calls and directed questions to sales and service departments.
Service Writer
Procraft Automotive
Great Falls, Montana
02.2019 - 06.2021
- Greeted customers at ProCraft Automotive service desk and recorded vehicle concerns.
- Prepared repair orders and documented service requests for technician review.
- Created estimates for maintenance repairs and suggested shop services.
- Set appointments and coordinated vehicle drop-offs with customers.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
Medical Biller and Coder/Medical Asst
Missouri River HealthCare
Great Falls, MT
03.2014 - 08.2017
- Executed medical coding using HCPCS, ICD-10, and CPT, overseeing billing and payroll responsibilities. Reconciled denials and assisted with collections. Billed insurances, reconciled EOBs, processed denials. Assisted in the patient rooms by seating patients, taking vitals, and recording chief complaint/s. Verified insurance of patients to determine eligibility. Processed payments and applied them to patient accounts to ensure accurate financial records. Communicated with insurance providers to resolve denied claims and resubmit. Entered patient demographic and billing information in the billing system to track history and maintain accurate records. Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations. Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice. Reduced instances of denied claims, carefully reviewing and rectifying coding errors before submission.
Administrative Assistant
Center For Mental Health
Great Falls, MT
12.2010 - 02.2012
- Managed scheduling of appointments for counselors, therapists, and behavioral health providers to enhance patient access.
- Greeted patients and scheduled appointments to ensure smooth clinic operations. Performed all data entry by entering all personal and insurance information into the computer. Entered all personal caretakers' expenses into the computer. Assisted counselors with billing and filing, supporting timely processing of patient accounts. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Improved document processing speed by introducing automated templates for routine correspondence. Developed and maintained detailed administrative processes and procedures, enhancing accuracy and streamlining workflows.
- Oversaw front desk operations at mental health clinic, providing assistance to patients and visitors.
- Compiled and organized confidential client records while maintaining secure and efficient filing systems.
Dental Assistant
Dr. Sherer
Great Falls, Montana
08.2003 - 07.2008
- Prepared treatment rooms with instruments, supplies, and sterilized equipment.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Documented patient records with procedures performed and added notes taken to charts.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Laid out dental instruments and equipment before procedures.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Dental Assistant
Dr. Selander
Great Falls, Montana
04.2001 - 08.2003
- Prepared treatment rooms with instruments, supplies, and sterilized equipment.
- Took patient x-rays and maintained accurate dental records.
- Handed instruments and supported dentist during exams and procedures.
- Cleaned and disinfected operatories following clinic infection-control standards.
- Educated patients on oral hygiene and post-treatment care instructions.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
Data Entry Clerk
Great Falls Clinic
Great Falls, Montana
03.1997 - 06.2000
- Ensured accurate data entry into internal systems for tracking shipments.
- Performed data entry, reconciliations, and validation of financial information.
- Performed administrative tasks such as filing, photocopying, data entry.
- Ensured accuracy of data entry into various databases and spreadsheets.
Education
Associate of Applied Science - Certified Coding and Billing Specialist
MedCerts
Livonia, MI04-2025
Associate of Applied Science - Medical Assistant/Certified Coding Associate/RHIT
Great Falls College Montana State University
Great Falls, MT05-2018
Associate of Applied Science - Dental Assistant
Great Falls College Montana State University
Great Falls, MT05-2000
Skills
- Accounts receivable
- Invoice processing
- Payment posting
- Cash application
- Bank reconciliation
- Medical Billing
- Typing speed 55 wpm
- 10-key data entry
- Multi line experience
- Accounts payable
- Microsoft Office Suite
- Surgical Terminology
- ICD-10 , CPT, HCPC, 1500, UB04, Adjustments, Medicare/Medicaid/Commercial, Pre-Auths, Claim Denials and Edits
- Meditech, Athena, Epic, Encoder pro
- Surgical Assistance
- Radiographic Imaging
- Instrument Sterilization
- Intravenous Setup
- Patient Documentation
- Supply inventory
- Patient Eligibility Verification
- QuickBooks knowledge
- Payment Processing
- Patient Account Collections
- Bank deposits
- Healthcare Financial Standards
- Receivables management
- Invoicing proficiency
- Claims processing
Certification
- Registered Health Information Technician (RHIT)
- Certified Medical Coding Associate (CCA)
- Medical Coder & Biller (MCBC)
- Certified Medical Assistant (CMA)
- Certified Professional Coder (CPC)
- Certified Dental Assistant (CDA)
- CPR/AED Certification
- Certified Phlebotomist
Affiliations
- AHIMA
- Dental Assisting National Board
- AAMA
- AMCA
- AAPC
Timeline
Surgical Dental Assistant
Northern Montana Oral Surgery
06.2025 - 06.2026
Office Administrative Assistant
Great Falls Honda
03.2023 - 08.2024
Service Writer
Procraft Automotive
02.2019 - 06.2021
Medical Biller and Coder/Medical Asst
Missouri River HealthCare
03.2014 - 08.2017
Administrative Assistant
Center For Mental Health
12.2010 - 02.2012
Dental Assistant
Dr. Sherer
08.2003 - 07.2008
Dental Assistant
Dr. Selander
04.2001 - 08.2003
Data Entry Clerk
Great Falls Clinic
03.1997 - 06.2000
Associate of Applied Science - Certified Coding and Billing Specialist
MedCerts
Associate of Applied Science - Medical Assistant/Certified Coding Associate/RHIT
Great Falls College Montana State University
Associate of Applied Science - Dental Assistant
Great Falls College Montana State University