Cynthia Cruz
Phoenix,AZ
Summary
Compassionate and detail-oriented healthcare professional with experience as a pharmacy technician in a high-volume retail telepharmacy setting and advanced clinical training through accredited nursing program. Strong background in medication safety, patient communication, interdisciplinary collaboration, insurance coordination, and fast-paced healthcare environments. Experienced working closely with pharmacists, providers, nurses, and patients to support safe and efficient patient care. Brings strong critical thinking, organizational skills, and a patient-centered approach with a passion for delivering high-quality nursing care in acute care settings.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Telepharmacy Technician
CVS Pharmacy
Phoenix, Arizona
2024 - Current
- Facilitated remote pharmacist verification workflows by ensuring accurate medication preparation, labeling, documentation, and inventory management
- Coordinated daily telepharmacy operations in a high-volume retail pharmacy, collaborating with remote pharmacists to guarantee safe and accurate prescription processing
- Managed inventory control, medication ordering, expiration monitoring, and compliance with controlled substance procedures
Pharmacy Technician II
CVS Specialty Pharmacy
Phoenix, Arizona
2023 - 2024
- Communicated with insurance companies to clarify authorization status and ensure compliance with requirements.
- Maintained comprehensive records of authorization requests and decisions to support efficient processing.
- Analyzed denial letters to determine appropriate follow-up actions.
- Coordinated with departments to gather essential information for timely prior authorization approvals.
Pharmacy Technician I
CVS Specialty Pharmacy
Phoenix, Arizona
2022 - 2023
- Assisted pharmacists with medication therapy management and patient consultations.
- Collaborated with healthcare providers to resolve prescription-related issues promptly.
- Processed prior authorization requests for medication prescriptions efficiently.
- Reviewed patient information to ensure compliance with insurance guidelines.
- Communicated with healthcare providers regarding authorization requirements and status.
- Collaborated with healthcare teams to optimize patient care and medication therapy.
Lead Pharmacy Technician
CVS Pharmacy
Phoenix, AZ
2018 - 2019
- Supervised daily pharmacy operations and workflow to ensure efficiency.
- Trained and mentored new pharmacy technicians on procedures and systems.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
Inventory Specialist
CVS Pharmacy
Pheonix, AZ
2017 - 2018
- Managed inventory levels to ensure product availability and accuracy.
- Conducted regular audits to maintain compliance with company standards.
- Collaborated with team members to streamline stock replenishment processes.
- Tracked product movements using inventory management software to enhance operational accuracy.
- Coordinated inventory, stocking, and ordering to optimize product availability.
- Participated in physical inventory counts to keep information accurate and current.
- Performed inventory cycle counting and identified discrepancies.
- Entered data into inventory management system to ensure accurate status reports.
Pharmacy Technician
CVS Pharmacy
Phoenix, AZ
09.2015 - 2017
- Verified prescription accuracy and patient information to ensure safe medication dispensing.
- Collaborated with peers, technicians, and pharmacists to prioritize and complete orders accurately and on time.
- Answered inquiries and resolved issues to improve customer satisfaction and foster loyalty.
Education
Associate of Applied Science - Nursing
Glendale Community College
Glendale, AZ05-2026
Skills
- Medical terminology
- Prescription verification
- Patient confidentiality
- Inventory management
- Team collaboration
- Customer service
- Understanding of Pharmacology
- Medication management
- Effective communication
- Problem resolution
Certification
- BLS - American Heart Association
- Pharmacy Technician License - Arizona Board of Pharmacy
- Certified Pharmacy Technician - PTCB
Timeline
Pharmacy Technician
CVS Pharmacy
09.2015 - 2017
Telepharmacy Technician
CVS Pharmacy
2024 - Current
Pharmacy Technician II
CVS Specialty Pharmacy
2023 - 2024
Pharmacy Technician I
CVS Specialty Pharmacy
2022 - 2023
Lead Pharmacy Technician
CVS Pharmacy
2018 - 2019
Inventory Specialist
CVS Pharmacy
2017 - 2018
Associate of Applied Science - Nursing
Glendale Community College