Cynthia Cruz
El Paso,TX
Overview
1
1
Certification
20
20
years of professional experience
Work History
Collections Clerk
Freightsol LLC
Laredo, Texas
04.2025 - Current
- Communicated with clients regarding overdue accounts and payment options.
- Developed targeted strategies for collection efforts on past due accounts, increasing recovery rates.
- Processed customer payments and maintained accurate transaction records.
- Managed account reconciliations, resolving discrepancies to enhance accuracy in financial records.
- Utilized billing software to track collections and generate detailed reports.
- Collaborated with team members to streamline collection procedures, improving workflow and reducing processing time.
- Guided customers through understanding payment terms and conditions on payment terms and company policies effectively.
- Maintained confidentiality of sensitive financial information consistently.
- Collaborated with colleagues to resolve complex cases or issues that arose during the collections process.
- Analyzed account discrepancies to identify and resolve issues and disputed charges.
Administrative Clerk
Sunbelt Air Conditioning and Refrigeration
Laredo, TX
04.2018 - 11.2024
- Process accounts and incoming payments in compliance with financial policies and procedures
- Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data
- Review invoices for appropriate documentation prior to payment
- Perform invoice and general-ledger data entry
- Facilitated timely payment of invoices by sending reminders and contacting clients for follow-up
- Verified discrepancies and resolved clients' billing issues to ensure accurate account management
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
- Prepare bills, invoices and bank deposits
- Generated financial statements and reports to provide a clear overview of accounts receivable status
- Monitor company expenditures (including payroll)
- Maintain accurate financial records to ensure compliance with policies.
- Verify expense reports
- Execute credit card and bank account reconciliation
- Review vendor and service provider agreements
- Negotiate with vendors and service providers to secure discounts
- Track and pay sales and use tax
- Pay vendors and service providers
- Ensure payment credits are applied correctly
- Correspond with vendors regarding billing and payments
- Analyzed financial accounts to identify discrepancies and trends.
- Prepared detailed financial reports to provide insights on performance.
- Assist with audits
- Assist Human Resources with payroll and employee documentation
- Managed daily office operations and maintained organized filing systems.
- Maintained accurate records of service requests and customer interactions.
- Supported financial operations by processing invoices and expense reports.
- Collaborated with team members to streamline administrative processes effectively.
- Performed data entry duties to update client information in databases.
- Generated purchase orders as required
- Obtain signatures on all checks
Customer Service Representative
Sykes Work from Home
04.2022 - 02.2023
- Maintained positive, empathetic, and professional attitude to enhance customer experience.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Ensure customer satisfaction and provide professional customer support.
- Knowing our products inside and out so that you can answer questions.
- Processing orders and requests.
- Documented customer interactions, transactions, and feedback to improve service quality.
- Worked remotely to assist customers through various communication channels.
Billing Clerk
Buckland
Laredo, TX
05.2018 - 08.2018
- Managed processing of customer invoices each billing cycle to maintain accuracy and timeliness.
- Issued monthly customer statements to enhance billing accuracy.
- Submitted invoices via electronic data interchange to ensure timely delivery.
- Entered invoices into customer invoicing websites to streamline processing.
- Updated customer files with issued invoices and current contact information.
- Processed credit memos to resolve discrepancies promptly.
- Tracked exceptions between shipping logs and invoice registers to ensure accurate reconciliation.
- Created daily, weekly, and monthly reports to facilitate financial analysis and decision-making.
Detention officer
Corrections Corporation of America
Laredo, TX
11.2013 - 04.2018
- To establish policies, regulations and procedures to maintain order and provide for the security
- Supervised and directed inmates/residents in housing units, meals, recreation, work assignments, and all other activities in the correctional facility to ensure safety and compliance with regulations.
- Understood and handled weapons to ensure safety and maintain discipline in the facility.
- Intake booking process, process small to large incoming money, process small to large release money
- Executed clerical tasks including data entry, email management, phone answering, filing, and organizing property for accountability, while preparing intake and release documents and maintaining accurate records for weekly, monthly, and annual reports.
- Maintained readiness for audits at all times
- Compiled and prepared reports for billing and accountability to maintain accurate financial records.
Mailroom Clerk/ Detention Officer
Corrections Corporation of America
Webb, TX
05.2011 - 11.2013
- To Inspect mail received by inmates/residents for contraband that is in accordance with company policy and procedure
- Received, sorted, and distributed incoming and interdepartmental mail, parcels, and packages to ensure timely delivery and organization
- Processed certified and registered mail, maintaining compliance with postal regulations and ensuring secure handling
- Processed, recorded, and receipted money orders received through the mail, ensuring accurate financial tracking and accountability
- Processed all money received through mail, regardless of size, ensuring accurate recording and accountability.
- Completed required forms and records for mail processing to ensure compliance with company standards.
- Prepare reports for audits
Security Guard
Laredo Job Corp
Laredo, TX
02.2011 - 06.2011
- Performs foot and vehicle patrols on campus to monitor behavior
- Investigated reported disturbances on campus to ensure safety.
- Maintain order during events and enforce regulations
- Reported suspicious behavior to prevent potential security threats
- Responded to the emergency scene, provided first aid, and alerted additional police or emergency personnel.
- Assisted in coordinating emergency plans to enhance campus safety preparedness.
- Training additional security officers and serving as crowd control at special events
Customer Service Representative
Convergys
Laredo, TX
10.2010 - 02.2011
- Attracted potential customers by answering product and service questions and suggesting relevant products and services.
- Resolved product or service problems by clarifying customer complaints, determining root causes, selecting and explaining effective solutions, expediting corrections, and following up to ensure satisfaction.
- To open customer accounts by recording account information.
- To maintain customer records by updating account information.
- To maintain financial accounts by processing customer adjustments.
- Recommended potential products and services to management by collecting and analyzing customer information to identify needs.
- To prepare product or service reports by collecting and analyzing customer information
Receptionist
Pittsburg High School
Pittsburg, TX
01.2009 - 06.2010
- Answer phone and direct them to proper office staff
- Greet parents and vendors, directing them to appropriate locations
- Maintain front lobby clear from traffic
- Assisted secretaries with data entry to maintain organized records
- Translate for staff
- Handled cash proceeds from school activities, ensuring accurate processing
- Restocked mailroom supplies regularly
Teacher Assistant
Pittsburg Head start
Pittsburg, TX
11.2006 - 11.2008
- Collaborated with teacher to develop and implement written lesson plans, ensuring alignment with curriculum goals.
- Assisted teacher in planning and maintaining safe, clean learning environment to enhance student focus.
- Exhibited nurturing, caring attitude towards children, fostering a positive, calm atmosphere that encouraged learning.
- Monitored children's safety during activities
- Promoted a safe environment free from abuse
- To maintain a cooperative attitude of working together with the teacher, volunteers, parents, and program specialists in planning and implementing activities.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, speech problems, or special needs, and reported findings to the teacher.
Education
Associate of Applied Science - Criminal Justice
Laredo Community College
Laredo, TX12-2023
Diploma -
Pittsburg High School
Pittsburg, TX05-2005
Skills
- Accounts Receivable expertise
- Billing software
- Invoice processing
- Payment processing
- Cash management
- Debt recovery
- Collection strategy
- Transaction management
- Accounts Payable expertise
- Data Entry
- Microsoft Office expertise
- Microsoft Outlook
- Office Management
- Invoicing experience
- Billing procedures
- Record keeping
- Cashflow reporting
- Data entry accuracy
- Sage 50 accounting software
- Mcleod Software
- Effective communication
- Customer relationship management
- Phone etiquette
- Attention to detail
- Problem solving
- Team collaboration
- Negotiation
- Issue investigation
- Customer research
- Phone etiquette
- Bilingual
- Billing procedures
- Communication skills
- Record keeping
- Bill processing
- Sage 50 accounting software
- Mcleod Software
Certification
Substitute Teacher, Present
Languages
Spanish - Fluent,
English - Fluent
Additional Information
- Job Skills:
- Phone Etiquette, Bilingual (English & Spanish), Manage Multiple Priorities, Planning, Organizing, Willingness to learn, Self- Motivated, loyal, Computer Literate, cash handling, Investigate, Ability to use good judgment and to problem solve, Ability to demonstrate courage and to take responsibility, Ability to be resourceful and show initiative Demonstrating assertiveness, Possess and demonstrate integrity, prepare reports, process incoming funds, process withdrawal of funds, inventory, prepare files, Computer Skills; MS office programs: Word, Excel, Access, PowerPoint, Windows Vista/XP, Email Office Equipment: Postage machine, Fax machine, Copier, scanner and fingerprint scanner, multi-line phone
Timeline
Collections Clerk
Freightsol LLC
04.2025 - Current
Customer Service Representative
Sykes Work from Home
04.2022 - 02.2023
Billing Clerk
Buckland
05.2018 - 08.2018
Administrative Clerk
Sunbelt Air Conditioning and Refrigeration
04.2018 - 11.2024
Detention officer
Corrections Corporation of America
11.2013 - 04.2018
Mailroom Clerk/ Detention Officer
Corrections Corporation of America
05.2011 - 11.2013
Security Guard
Laredo Job Corp
02.2011 - 06.2011
Customer Service Representative
Convergys
10.2010 - 02.2011
Receptionist
Pittsburg High School
01.2009 - 06.2010
Teacher Assistant
Pittsburg Head start
11.2006 - 11.2008
Associate of Applied Science - Criminal Justice
Laredo Community College
Diploma -
Pittsburg High School