Monica Taylor
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Medical Billing and Collections Specialist
Complete Practice Solutions
06.2021 - Current
- Compiled and tracked outstanding balances owed to medical facilities.
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Processed online and paper appeal submissions and refund requests.
- Assisted in reconciling deposit and patient collections.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
- Reconciled accounts receivable to general ledger.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Audited and corrected billing and posting documents for accuracy.
Salon Owner/Operator
MT HAIR CO. LLC
05.2020 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
Education
High School Diploma -
Flathead High School
Kalispell, MTAssociate of Arts - Cosmetology
Crevier's Academy of Cosmetology Arts
Kalispell, MT06.2019
No Degree - Medical Documentation
Weston Distance Learning
Online07.2017
Skills
- Basic Medical Terminology
- Organizational Skills
- AR Aging Reports
- Reconciling Accounts
- Claim Processing
- Correspondence Writing
- Handling Confidential Materials
- Billing Dispute Resolution
- Bill Processing
- Accounts Receivable Expertise
- Information Gathering and Analysis
- Past Due Balance Management
- Microsoft Office
- Microsoft Excel
Volunteer work
I get satisfaction helping my community by volunteering for anything that I can. Being a certified cosmetologist an owning my own company allows flexibility when providing "haircuts for the homeless", back to school cuts for families in need, and programs for the elderly on fixed incomes - helping to maintain a healthy lifestyle for those who are physically unable to help themselves.
I also enjoy fundraising. Currently fundraising for Suicide awareness, in which 150 miles of walking is our teams goal and well as a monetary goal.
Timeline
Medical Billing and Collections Specialist
Complete Practice Solutions
06.2021 - Current
Salon Owner/Operator
MT HAIR CO. LLC
05.2020 - Current
High School Diploma -
Flathead High School
Associate of Arts - Cosmetology
Crevier's Academy of Cosmetology Arts
No Degree - Medical Documentation
Weston Distance Learning
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