Cynthia Cummings
Baton Rouge,LA
Summary
With a diverse background in customer service, administrative support, security services, and transportation, with a proven ability to thrive in various roles across different industries, while consistently demonstrating professionalism, adaptability, and strong work ethics.
Overview
26
26
years of professional experience
Work History
Tour Bus Operator
Louisiana Motorcoach Company
Marrero, LA
08.2023 - 11.2023
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Transit Bus Operator
Capital Area Transit System
Baton Rouge, LA
02.2017 - 08.2023
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Bus Driver
East Baton Rouge Parish Schools
Baton Rouge
08.2016 - 02.2017
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Remote Tax Prep/ Sales Assistant
Teletech At Home Inc
Baton Rouge, LA
12.2014 - 04.2015
- Delivered comprehensive assistance for tax-related queries through phone interactions.
- Delivered detailed product information to customers.
- Addressed multiple inquiries effectively.
- Managed customer concerns and return processes efficiently and courteously.
Unarmed Security Officer
SECURITAS SECURITY SERVICES USA INC
Baton Rouge, LA
04.2011 - 03.2014
- Checked and confirmed identification for employees and guests.
- Performed surveillance using cameras.
- Managed alarm responses and documented shift activities.
Customer Service/Sales Associate
Convergys
Baton Rouge, LA
09.2009 - 01.2010
- Generated revenue through the sale of cellular plans.
- Facilitated processes related to billing, activations, and service interruptions.
- Delivered technical support for mobile phones.
Customer Service/Sales Representative
Convergys
Houston, TX
06.2008 - 01.2010
- Delivered exceptional customer service, sales support, and technical assistance for Sprint.
- Managed customer concerns, continuously updating their files.
- Guaranteed all customer problems were solved before ending each interaction.
Sales Assistant
Time Warner Cable
Houston, TX
04.2006 - 01.2007
- Delivered critical support to enhance sales team performance.
- Performed data entry, verification, printing, and distribution of customer contract packages.
Office Manager
Corporate Realty Inc
New Orleans, LA
04.2002 - 12.2004
- Offered essential administrative assistance to property management team.
- Decreased office expenditures through strategic budgeting.
Administrative Assistant
Adeeta Corporate Staffing
New Orleans, LA
06.2000 - 03.2002
- Offered interim administration aid to multiple groups.
- Displayed expertise in utilizing Excel, Word, PowerPoint, Outlook, and Access.
Administrative Assistant Intern
Preferred Temporary Services
Metairie, LA
12.1997 - 07.1999
- Overseeing administration of applicant skills tests.
- Handled essential admin responsibilities aiding recruitment process.
- Provided support to both professors and medical team in completing administrative functions.
Education
Bachelor Of Business Administration - Accounting
DeVry University
Houston, TXCertificate Of Technical Studies - Computer And Information Systems
Cameron College
New Orleans, LA03.1986
Skills
- Results Driven
- Contract Management
- Risk Management Practices
- Skilled in Microsoft Office Suite
- Strategic Issue Resolution
- Effective Documentation Practices
- Financial Transaction Processing
- Team supervision
Timeline
Tour Bus Operator
Louisiana Motorcoach Company
08.2023 - 11.2023
Transit Bus Operator
Capital Area Transit System
02.2017 - 08.2023
Bus Driver
East Baton Rouge Parish Schools
08.2016 - 02.2017
Remote Tax Prep/ Sales Assistant
Teletech At Home Inc
12.2014 - 04.2015
Unarmed Security Officer
SECURITAS SECURITY SERVICES USA INC
04.2011 - 03.2014
Customer Service/Sales Associate
Convergys
09.2009 - 01.2010
Customer Service/Sales Representative
Convergys
06.2008 - 01.2010
Sales Assistant
Time Warner Cable
04.2006 - 01.2007
Office Manager
Corporate Realty Inc
04.2002 - 12.2004
Administrative Assistant
Adeeta Corporate Staffing
06.2000 - 03.2002
Administrative Assistant Intern
Preferred Temporary Services
12.1997 - 07.1999
Bachelor Of Business Administration - Accounting
DeVry University
Certificate Of Technical Studies - Computer And Information Systems
Cameron College