Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cynthia Daniels

Cynthia Daniels

Tifton,GA

Summary

Dynamic Communications Specialist with the City of Lake Alfred Police Department, adept at crisis management and critical thinking. Enhanced operational efficiency through improved call-handling procedures, reducing response times. Proven ability to provide exceptional customer service under pressure while utilizing advanced computer-aided dispatch systems for accurate information relay.

Communications professional with proven track record of effective media relations and strategic messaging. Known for delivering impactful communication plans that align with organizational goals. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in public relations and content creation, valued for reliability and flexibility.

Overview

14
14
years of professional experience

Work History

Communications Specialist

City of Lake Alfred Police Department
08.2009 - 04.2023
  • Assisted with cross-departmental collaboration of Police and Fire also 911 operations.
  • Managed emergency calls, prioritizing critical situations and dispatching appropriate units efficiently.
  • Provided clear, concise instructions to callers during high-stress situations, ensuring accurate information relayed.
  • Trained new dispatchers on protocols, systems, and effective communication techniques to enhance team performance.
  • Monitored radio communications and coordinated with law enforcement and emergency responders for optimal response times.
  • Implemented improvements in call-handling procedures, resulting in reduced response time and increased operational efficiency.
  • Collaborated with local agencies to streamline operations and improve interdepartmental communication during emergency situations.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
  • Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
  • Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
  • Assisted callers in emergency situations with appropriate information and support.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Desk Receptionist

HR Block
01.2021 - 04.2021
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Coordinated communication between Tax Pros to enhance customer service and operational efficiency.
  • Oversaw daily administrative functions, maintaining accurate records and managing office supplies inventory.
  • Resolved client inquiries promptly, fostering a positive experience and enhancing satisfaction levels.
  • Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
  • Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
  • Streamlined office administration tasks for increased productivity and smooth daily operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new reception staff on procedures and software tools for optimal performance.
  • Streamlined office processes by implementing a digital filing system, improving accessibility of information.

Education

High School Diploma -

Winter Haven High School
Winter Haven, FL
05-1980

Skills

  • Works Well Under Pressure

  • Critical thinking

  • Active listening

  • Computer skills

  • Decision-making

  • Typing speed

  • Problem-solving

  • Information gathering

  • Memory retention

  • Data entry proficiency

  • Crisis management

  • Police and fire procedures

Timeline

Desk Receptionist

HR Block
01.2021 - 04.2021

Communications Specialist

City of Lake Alfred Police Department
08.2009 - 04.2023

High School Diploma -

Winter Haven High School

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