Cynthia Danz
Broomfield
Summary
Case Management Supervisor with a proven track record of success in leading case management initiatives and improving client support services. Dedicated and compassionate leader with extensive experience in developing effective strategies for team performance and ensuring compliance with best practices. Adept at fostering a collaborative and empowering environment that drives staff success and optimizes client outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DASP Program Manager
Father Woody's Haven of Hope
02.2024 - Current
- Advanced from the position of Case Manager, responsible for a caseload exceeding 50 clients, to a Management role directing and supervising a team of 10 Case Managers, thereby showcasing significant improvement in leadership and organizational capabilities.
- Ensured clients achieved their goals and objectives through effective strategies and implementation.
- Communicated with landlords via telephone or email, developed partnerships with landlords for potential rental of apartments and rentals details.
- Supported case managers in maintaining caseloads and provides additional services and referrals as needed.
- Prepared detailed statistical reports to inform administrative decision-making and improve program outcomes.
- Coordinate with local agencies and services providers to ensure clients receive necessary services and support.
Immigration Paralegal
Maris Immigration Law
10.2023 - 02.2024
- Provided comprehensive immigration services including research, document preparation, and case management.
- Reviewed and corrected immigration documents for accuracy and legal compliance.
- Assisted clients and lawyers in collecting necessary information for immigration applications.
- Provided guidance and maintained organized records for clients throughout the process. Effectively communicated and maintained relationships with clients and government agencies.
- Ensure meticulous completion and accurate filing of all necessary immigration applications, including but not limited to visa petitions, green card applications, and citizenship applications. Maintain up-to-date knowledge of relevant immigration laws and regulations to guarantee compliance and avoid processing delays or rejections.
Defined Benefits Specialist
Transamerica Retirement Solutions
09.2018 - 07.2023
- Provide support for daily administration of retirement plans. Identify customer expectations and develop a strong working relationship.
- Address clients needs, develop action plans, and consult on products, services and capabilities resulting in added value for our clients.
- Collaborate closely with the manager to conduct in-depth research into complex issues and facilitate negotiations aimed at achieving effective and mutually agreeable problem resolutions.
- Demonstrate general knowledge of recordkeeping, outsourcing and processing capabilities.
- Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
Operation Specialist
Digital Retirement Services
08.2017 - 08.2018
- Provide exceptional customer service to clients, plan participants, employers by phone and in writing.
- Process retirement applications to qualified domestic plans, Distributions, loans and benefit calculations.
- Perform complex administrative duties of central importance to the company requiring the use of office machines and independent judgment, analysis and detailed knowledge of company and/or department procedures related to work performed.
- Prepare and distribute participants and client communications including letter e-mails, phone calls and legal notices;
- Assist clients and participants with the company website, Logging on problems, enrollments, change their future investments, elections and contributions.
Education
Bachelor Degree - Administration of Criminal Justice
University of Phoenix
Phoenix, AZ01.2023
Associate Degree - Administration of Criminal Justice
College of San Mateo
San Mateo, CA01.2013
Skills
- Outstanding communication and interpersonal skills
- Ability to work in high-pressure situations
- Good Judgment and decision-making
- Knowledgeable on Immigration Law
- Accurate and highly detail oriented
- Ability to multi-task
- Ability to prioritize
- Ability to meet deadlines
- Experience working with databases
- Computer skills (Excel, Word, PowerPoint, Outlook Express)
Languages
Spanish
Native or Bilingual
Certification
CPI - Crisis Prevention Intervention Certificate.
Timeline
DASP Program Manager
Father Woody's Haven of Hope
02.2024 - Current
Immigration Paralegal
Maris Immigration Law
10.2023 - 02.2024
Defined Benefits Specialist
Transamerica Retirement Solutions
09.2018 - 07.2023
Operation Specialist
Digital Retirement Services
08.2017 - 08.2018
Associate Degree - Administration of Criminal Justice
College of San Mateo
Bachelor Degree - Administration of Criminal Justice
University of Phoenix
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